At a Glance
- Tasks: Support customers with their accounts and payments through calls and emails.
- Company: Join a friendly and inclusive team at HomeServe Finance.
- Benefits: Earn up to £30,000 plus bonuses, pension contributions, and private medical insurance.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Build a rewarding career in consumer finance with ongoing training and support.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 27000 - 33000 £ per year.
About The Role
We're
Hiring: Contact Centre Agent | Biggleswade | up to £30,000 + Benefits Full-Time | Permanent | Office-Based Weekdays | Remote Weekends
Location: Biggleswade, SG18 8AL Salary: Up to £30,000 + Benefits
About the Role
Are you a people person with a calm, empathetic approach?
Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in supporting customers with their accounts and payments - always with a respectful, solutions-focused approach.
This is a great opportunity to build a long-term career in consumer finance, with full training, ongoing support, and a genuinely collaborative, friendly environment.
Key Responsibilities
- Handle inbound and outbound calls and emails relating to payments and account queries
- Support customers with missed payments, offering practical and non-judgmental solutions
- Clearly explain payment options, next steps, and responsibilities
- Identify vulnerable customers and escalate appropriately
- Maintain accurate records and work in line with industry regulations
- Contribute positively to the team and deliver a great customer experience
Salary & Benefits - Salary up to £30,000 (depending on experience)
- Up to 10% annual performance bonus
- 6% employer pension contribution (matched)
- Single private medical insurance cover
- Ongoing training and development, with clear progression opportunities
- A supportive company culture that genuinely values its people About You
What You Bring - Previous experience in customer service, call centres, or collections is preferred
- Strong communication and listening skills
- A calm, respectful, and empathetic approach to customer interactions
- Great attention to detail and strong organisational skills
- Flexibility to work evenings and weekends
- Confidence using IT systems, with the ability to quickly learn new tools We believe our strength comes from the diversity of our people.
At Home Serve Finance, we're committed to creating an inclusive environment where everyone feels they belong and can thrive.
We welcome applications from all backgrounds and encourage you to apply - even if your experience doesn't match every requirement.
About Us
Home Serve Finance sits within the Home Serve Group and specialises in helping customers access affordable finance for home improvements and repairs.
By combining deep industry experience with smart technology, we make it easier for customers to manage costs with confidence and clarity.
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Contact Centre Agent in Luton employer: HomeServe
HomeServe is an exceptional employer, offering a competitive salary of £46,250 plus a guaranteed bonus, alongside a supportive work culture that values every employee's contribution. With comprehensive training, ongoing development opportunities, and a fun, inclusive environment in Coventry, you'll have the chance to grow your career while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HomeServe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HomeServe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HomeServe:Your cover letter is your chance to shine! Tell us why you want to work at HomeServe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HomeServe!
How to prepare for a job interview at HomeServe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
