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- Tasks: Assist in maintaining and repairing water supply systems in customers' homes.
- Company: Join HomeServe, a leader in home services with over 30 years of experience.
- Benefits: Enjoy competitive salary, bonus, overtime pay, and generous leave options.
- Why this job: Kickstart your career with full training and support to become a qualified engineer.
- Qualifications: Must have a UK driving licence and excellent customer service skills.
- Other info: Dynamic team culture with clear progression pathways and ongoing development opportunities.
The predicted salary is between 29200 - 31200 ÂŁ per year.
Ready to grow? Become a Water Supply Pipe Engineer with full training and support at HomeServe.
Location - Stoke
Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work.
Salary - ÂŁ29,200 Plus a ÂŁ1500 guaranteed bonus in your first year.
HomeServe offers an industry leading reward package to attract the best in our field:
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days’ annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to ÂŁ2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months
- Free HomeServe Cover 8 policy
- Employee assistance programme looking out for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development
- Learning and development opportunities
- Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
About the role:
At HomeServe, we put the customer experience at the heart of everything we do. As a Water Supply Pipe (WSP) Support Engineer, you’ll play a vital role in assisting with the maintenance and repair of water supply systems in our customers’ homes. You’ll help deliver industry-leading service, enhance our reputation, and support customer growth.
This is more than just a job – it’s the first step towards a career as a Water Supply Pipe Engineer. We’re looking for individuals with a proactive mindset and a passion for learning, ready to progress through structured training and development.
About You
What you must have:
- Awareness of safe digging practices.
- Full UK Driving Licence (no more than 6 penalty points).
- Excellent customer service skills – this is a customer-facing role.
- A proactive, “can do” attitude and forward-thinking approach.
- Keen eye for detail and problem-solving skills.
- Physically fit – this is a manual, all-weather role.
- Adaptable team player – you may work with different team members daily.
At HomeServe, you’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to make a real difference. We offer a clear progression pathway designed to help you grow from a support role into a fully qualified Water Supply Pipe Engineer. Your development matters to us, and we’ll give you the tools, training, and support to succeed.
Training & Development
To help you settle into your career and prepare for progression:
- Week 1: Attend our Head Office in Walsall (Monday–Friday) for induction, health & safety training, and to receive your tools and equipment.
- Week 2: Buddy up with an experienced HomeServe Engineer for hands-on learning.
- Ongoing: Access structured development programmes and mentoring to progress into a Water Supply Pipe Engineer role.
Where geographically appropriate, we’ll cover accommodation and meal allowances during induction.
The Next Steps
If you’re ready to start your journey towards becoming a Water Supply Pipe Engineer, click Apply Now!
At HomeServe, it’s our people who make what we do so special. Join us, put our customers first, and we’ll give you everything you need to make it happen.
About Us
Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we’re here 24/7. Whether it’s plumbing, drainage, heating or electrics our home experts are ready to get the job done.
Water Supply Pipe Support Engineer - Stoke employer: HomeServe UK
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Supply Pipe Support Engineer - Stoke
✨Tip Number 1
Get to know the company! Research HomeServe and understand their values, especially their focus on customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is customer-facing, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at HomeServe on platforms like LinkedIn. They can provide insights about the company culture and even tips for the interview process, which could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining HomeServe and ready to take the first step towards becoming a Water Supply Pipe Engineer.
We think you need these skills to ace Water Supply Pipe Support Engineer - Stoke
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a Water Supply Pipe Engineer and ready to learn. Share any relevant experiences or interests that highlight your proactive mindset.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your customer service skills and any experience related to manual work or teamwork. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at HomeServe UK
✨Know Your Stuff
Make sure you understand the basics of water supply systems and safe digging practices. Brush up on any technical terms related to the role, as this will show your enthusiasm and readiness to learn.
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, be prepared to discuss how you've handled customer interactions in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Proactive Attitude
HomeServe values a 'can do' mindset. Be ready to share instances where you took initiative or solved problems creatively. This will highlight your forward-thinking approach and adaptability.
✨Ask Questions
Prepare thoughtful questions about the training and development opportunities available. This shows that you're genuinely interested in growing within the company and are eager to take advantage of the resources they offer.
