IT Asset Specialist in Walsall

IT Asset Specialist

Join our team as an IT Asset Specialist at HomeServe UK. If you are passionate about building strong relationships and driving cost optimisation, we want you to manage our software licensing, billing processes, and overall IT asset lifecycle.

We work in a hybrid way: travel to our Walsall office at least twice a week, with occasional visits to Nottingham and Preston. You must be located within a convenient commute to Walsall.

Role Responsibilities

• Manage software inventory and utilisation, including licence harvesting using Snow License Manager.
• Prepare monthly MI reports on software compliance and highlight non‑compliance.
• Lead internal and external audits to ensure adherence to agreements and vendor performance.
• Act as the escalation point for complex licensing issues.
• Oversee FinOps activities, including billing, invoicing, reconciliation, and cost optimisation.
• Ensure compliance with legal, regulatory and contractual licence obligations.
• Optimise software purchasing, deployment and utilisation to drive savings and compliance.
• Recommend and implement best practices, processes and tools for software licence management.
• With support of Procurement, manage contract renewals ensuring sufficient justification.
• Maintain vendor portals and relationships with software publishers.
• Track and reconcile vendor licence agreements and implement cost mitigation plans.
• Manage software usage billing, invoicing and reconciliation processes, resolving billing discrepancies.
• Prepare software licence compliance management information for the Monthly Technical Operations Committee and escalated non‑compliant areas.
• Prepare an annual deployment and entitlement reconciliation of high‑risk software titles.
• Participate in the out of hours on‑call manager rota.

Essential Skills and Experience

• Experience in software licensing and billing management.
• Strong understanding of software licensing agreements and compliance.
• Proficiency in software asset management tools and financial software.
• Excellent negotiation and vendor management skills.
• Excellent communication, interpersonal, and relationship‑building skills at all levels.
• Strong analytical and financial modelling skills; organised, efficient and accurate.
• Attention to detail and ability to work independently.
• Pragmatic approach to problems and incidents regarding software issues.
• Ability to communicate complex software and licensing issues to non‑technical colleagues.
• Desire to remain up‑to‑date with software management in the industry and continually develop further knowledge.
• Experience with Software Management Tools, e.g. SNOW Licence Manager.
• Excellent Office skills, mainly Excel, formulas and pivot tables.
• SAM process and maturity assessment experience.
• Certification in software asset management (e.g., CSAM).

Desirable Skills

• Excellent knowledge of how software usage supports business functions and processes.
• ITIL v4, ISEB or ISO 19770‑1 certification.