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- Tasks: Be the first point of contact for customers with claims issues.
- Company: HomeServe UK is a leading home assistance provider with over 30 years of experience.
- Benefits: Enjoy 22 days holiday, discounts, health benefits, and a free HomeServe policy.
- Why this job: Join a vibrant team, receive comprehensive training, and build your career in a supportive environment.
- Qualifications: Previous customer service experience is preferred; resilience and eagerness to learn are key.
- Other info: Flexible working options available after probation, including hybrid work from home.
The predicted salary is between 22500 - 30000 £ per year.
HomeServe has an exciting opportunity to join the Claims Team in our Preston office (PR2 9NZ). You'll be the first point of contact when a Customer rings to advise us of their claims issue inside their home. You'll be passionate about providing customers with an excellent level of customer care, guiding them through their claims journey using your customer service skills, experience and knowledge.
Salary: £26,550 per year with opportunities for progression as you develop within HomeServe
Contract: Permanent, Full-time (40 hours per week)
This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours:
- Shift Rotation: 8.5-hour shifts per day (40 hours per week) on a 12-week rolling rota.
- Monday - Sunday between the hours of 0700 - 2200 which includes weekends and Public Holidays.
To help support a healthy work-life balance, the rota is designed so that your shifts have no more than:
- 2 out of 12 weeks with a shift end time between 8pm and 10pm
- 3 full weekends across the 12 weeks
Whilst you will be required to work full-time from our Preston site (PR2 9NZ) during your probation period, once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.
Who is HomeServe looking for?
We are looking for enthusiastic, empathetic people to join our team as Claims Advisors. You will be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a customer's boiler breaks down, you will arrange a visit from one of our engineers and make sure it is up and running again. Thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.
To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Resilient - able to stay calm and professional in challenging situations
- A great listener, who can understand what our customers need
- Eager to learn all about our products and processes
- Dedicated to providing excellent customer service
- Detail-focused, so you can follow our processes correctly
- Able to use a computer, so you can get to grips with our software and systems
- Someone who enjoys working in a fast-paced, supportive, and fun environment
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.
What can HomeServe offer me?
- 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
- Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more
- Free HomeServe policy - giving you peace of mind at home
- Pension scheme to support your future
- Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
- Free onsite parking and great links to local public transport
- Cycle to Work Scheme
- Free toast and refreshments to keep you fuelled throughout the day
Who is HomeServe?
With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care.
What happens next?
If your CV is shortlisted, you will receive a call from us within 72 hours of applying to discuss your application further. In-person interviews will begin on 30th June 2025, and if you are offered and accept the role, your induction training will start on 28th July 2025.
Customer Service Advisor - Claims Team in Preston employer: HomeServe UK
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Claims Team in Preston
✨Tip Number 1
Familiarise yourself with HomeServe's services and products. Understanding what the company offers will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice active listening skills. As a Customer Service Advisor, you'll need to understand customer needs quickly. Role-play scenarios with friends or family to enhance your ability to listen and respond appropriately.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you demonstrated resilience and problem-solving skills, as these are key attributes that HomeServe values in their team.
✨Tip Number 4
Be ready to showcase your adaptability. Since the role involves working on a rotating shift pattern, highlight any past experiences where you've successfully adjusted to changing schedules or environments.
We think you need these skills to ace Customer Service Advisor - Claims Team in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like resilience, empathy, and attention to detail, as these are key attributes HomeServe is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled challenging situations in the past, demonstrating your ability to stay calm and professional.
Show Enthusiasm: In your application, express your eagerness to learn about HomeServe's products and processes. This shows that you're not just looking for any job, but are genuinely interested in contributing to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HomeServe UK
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Demonstrate Resilience
The job can be challenging, so it's important to show that you can stay calm under pressure. Prepare to discuss situations where you've had to manage difficult customers or stressful scenarios while maintaining professionalism.
✨Familiarise Yourself with HomeServe
Do some research on HomeServe and its services. Understanding their products and processes will not only impress your interviewers but also help you answer questions more confidently and accurately.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training programme or how success is measured in the Claims Team.
