Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Claims Department to assist customers with their home service needs.
- Company: HomeServe is a leading UK home assistance provider with over 30 years of experience.
- Benefits: Enjoy flexible working, 22 days holiday, discounts, and health benefits.
- Why this job: Be part of a vibrant team, receive ongoing training, and build your career in a supportive environment.
- Qualifications: Previous customer service experience is preferred; we provide comprehensive training.
- Other info: Hybrid working model available after probation; free onsite parking and refreshments.
The predicted salary is between 19500 - 26550 £ per year.
HomeServe is currently recruiting for Claims Advisors to join our busy Claims Department at our Walsall site (WS2 7BN) .
Salary : £2 6,550 per year with opportunities for progression as you develop within HomeServe
Contract : Permanent, Full-time (40 hours per week)
This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours:
Shift Rotation : 8.5-hour shifts per day (40 hours per week) on a 12-week rolling Rota.
Monday – Sunday between the hours of 0700 – 2200 which includes weekends and Public Holidays
Contract : Permanent, Full-time ( 40 hours per week) Shifts are 8.5 hours per day, scheduled between the operational hours of 7am – 10pm , Monday to Sunday (including Public Holidays).
This is a fully flexible role based in our Contact Centre, working 40 hours per week on a 12-week rotating shift pattern. To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than :
- 2 out of 12 weeks with a shift end time between 8 pm and 10p m
- 3 full weekends across the 12 weeks
Where will I work?
Whilst you will be required to work full-time from our Walsall site (WS2 7BN ) during your probation period. Once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office) . When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.
About You
Who is HomeServe looking for?
We are looking for enthusiastic, empathetic people to join our team as Claims Advisors . You will be part of our vibrant, energetic community, speaking to Customers, getting to the bottom of what they need, and finding the right solution for them. If a customer’s boiler breaks down, you will arrange a visit from one of our engineers and make sure it is up and running again. And thanks to our ongoing training, your knowledge of our products, systems, regulatory and business processes will be second-to-none.
To join us as a Claims Advisor , you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Resilient – able to stay calm and professional in challenging situations
A great listener, who can understand what our customers need
Eager to learn all about our products and processes
Dedicated to providing excellent customer service
Detail-focused, so you can follow our processes correctly
Able to use a computer, so you can get to grips with our software and systems
- Someone who enjoys working in a fast-paced, supportive, and fun environment
We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.
About Us
What can HomeServe offer me?
- 22 days\’ holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
Access to hundreds of discounts via ORB – Our Recognition & Benefits platform, plus interest-free tech purchasing , Salary Finance, mortgage advice, and more
Free HomeServe policy – giving you peace of mind at home
Pension scheme to support your future
Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
Free onsite parking and great links to local public transport
Cycle to Work Scheme
- Free toast and refreshments to keep you fuelled throughout the day
Who is HomeServe?
With over 30 years’ experience in looking after UK homes, HomeServe is one of the country’s leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.
Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done – quickly, safely, and with care.
What happens next?
If your CV is shortlisted, you will receive a call from us within 72 hours of applying to discuss your application further.
In-Person Interviews will begin on 18th August 2025, and if you are offered and accept the role, your induction training will start on 22nd September 2025.
Between £30,550 Includes location allowance) Plus a £3000 signing on bonus!
#J-18808-Ljbffr
Claims Advisor - Walsall employer: HomeServe UK
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor - Walsall
✨Tip Number 1
Familiarise yourself with HomeServe's services and products. Understanding what the company offers will help you engage with customers more effectively during your interview, showcasing your enthusiasm and readiness to learn.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your previous customer service experience. Highlight how you've handled challenging situations, as resilience is a key trait they are looking for in a Claims Advisor.
✨Tip Number 3
Showcase your listening skills during the interview. Practice active listening techniques, such as summarising what the interviewer says, to demonstrate that you can understand and respond to customer needs effectively.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the shift patterns. Since the role requires working on a rotating schedule, expressing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Claims Advisor - Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Claims Advisor role. Emphasise your ability to stay calm in challenging situations and your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific attributes they are looking for, such as being detail-focused and a great listener, and provide examples of how you've demonstrated these qualities in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your resilience, customer service experience, and ability to work in a fast-paced environment, as these are key traits for a Claims Advisor.
Follow Application Instructions: Ensure you carefully follow all application instructions provided by HomeServe. This includes submitting your application through our website and ensuring all required documents are included and formatted correctly.
How to prepare for a job interview at HomeServe UK
✨Show Your Customer Service Skills
As a Claims Advisor, you'll be interacting with customers regularly. Be prepared to share examples of your previous customer service experience and how you've handled challenging situations. Highlight your ability to listen and empathise with customers' needs.
✨Demonstrate Resilience
The role requires you to stay calm under pressure. Think of instances where you've successfully managed stressful situations and explain how you maintained professionalism. This will show that you're a good fit for the fast-paced environment at HomeServe.
✨Familiarise Yourself with HomeServe
Do some research on HomeServe and its services before the interview. Understanding their products and processes will not only impress your interviewers but also help you answer questions more effectively. It shows your eagerness to learn and adapt.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training opportunities. This demonstrates your genuine interest in the position and helps you assess if HomeServe is the right fit for you. Plus, it keeps the conversation engaging!