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- Tasks: Maintain and repair drainage systems in customers' homes while providing top-notch service.
- Company: Join HomeServe, a leader in customer-focused home services.
- Benefits: Competitive salary, bonus, generous leave, and fantastic pension scheme.
- Why this job: Make a real difference in customers' lives with hands-on work and extensive training.
- Qualifications: HPWJ Water Ticket, full UK driving licence, and excellent customer service skills.
- Other info: Enjoy career growth, monthly reviews, and access to award-winning training facilities.
The predicted salary is between 36250 - 40700 £ per year.
HomeServe are now recruiting for directly employed Drainage Engineers to join our team! At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. To help you settle in to your career at HomeServe, you will undertake our extensive training programme.
Responsibilities
- Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment.
- Week 2 - You will be buddied up with an experienced HomeServe Drainage Engineer.
- Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
- Undertake the maintenance and repair work of drainage systems in customers' homes.
- Provide industry leading service and help enhance HomeServe's reputation while driving customer growth.
- Participate in HomeServe's extensive training programme during onboarding.
What you must have
- HPWJ Water Ticket.
- Full UK Driving Licence with no more than 6 penalty points.
- Excellent customer service.
- Proactive, 'can do' attitude.
- Keen eye for detail and problem-solving skills.
Location & Working Pattern
- Location - Southend on Sea.
- Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work.
Salary & Benefits
- Salary - £36,250 - £40,700 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year.
- Industry leading reward package.
- Additional paid overtime.
- Fantastic pension scheme including Income Protection Cover.
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week.
- Up to £2500 Smart Tech and Home Improvements salary sacrifices.
- Free HomeServe Cover 8 policy.
- Employee assistance programme looking out for you and your family.
- Company van with fuel card.
- Use of company tools, uniform and PPE.
- Access to private award-winning training facility and team of field-based coaches.
- Learning and development opportunities.
- Monthly breakfast meetings and monthly reviews with your line manager.
Drainage Engineer - Southend on Sea in Southend-on-Sea employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Southend on Sea in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current Drainage Engineers or industry professionals on LinkedIn. A friendly chat can give us insights into the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to drainage systems and customer service. We want to show that we’re not just skilled, but also passionate about providing top-notch service.
✨Tip Number 3
Dress the part! When we go for interviews, let’s make sure we look professional. It shows we take the opportunity seriously and are ready to represent HomeServe's values.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in joining the HomeServe team.
We think you need these skills to ace Drainage Engineer - Southend on Sea in Southend-on-Sea
Some tips for your application 🫡
Show Your Customer Service Skills: Since we put the customer experience at the forefront, make sure to highlight any previous roles where you’ve excelled in customer service. Share specific examples that demonstrate your proactive attitude and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and ensure your key skills and experiences stand out. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you understand the basics of drainage systems and maintenance. Brush up on your technical knowledge, especially around the HPWJ Water Ticket requirements. This will show that you're serious about the role and ready to hit the ground running.
✨Customer Service is Key
Since HomeServe puts customer experience at the forefront, be prepared to discuss how you've provided excellent service in the past. Think of specific examples where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
As a Drainage Engineer, you'll face various challenges. Be ready to share instances where you've successfully solved problems or dealt with tricky situations. Highlight your proactive attitude and keen eye for detail, as these traits are essential for the job.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programme, team dynamics, or what success looks like in the role. This not only shows your interest but also helps you gauge if HomeServe is the right fit for you.
