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For Companies At a Glance
- Tasks: Maintain and repair drainage systems in customers' homes while ensuring top-notch service.
- Company: Join HomeServe, a leader in home services with a focus on customer satisfaction.
- Benefits: Competitive salary, guaranteed bonus, fantastic pension scheme, and 33 days annual leave.
- Why this job: Make a real difference in people's homes while developing your skills in a supportive environment.
- Qualifications: HPWJ Water Ticket, full UK driving licence, and excellent customer service skills.
- Other info: Enjoy extensive training, career growth opportunities, and a dynamic team culture.
The predicted salary is between 36250 - 40700 £ per year.
HomeServe are recruiting directly employed Drainage Engineers to join our team. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, while driving customer growth. To help you settle in to your career at HomeServe, you will undertake an extensive training programme.
Location
Tunbridge Wells
Responsibilities
- Undertake maintenance and repair work of drainage systems in customers' homes.
- Provide industry leading service and contribute to customer satisfaction and growth.
- Complete the company's training programme as part of onboarding.
- Work in a way that prioritises customer experience and safety.
Requirements
- HPWJ Water Ticket
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service
- Proactive, can-do attitude
- Keen eye for detail and problem-solving skills
What to expect
- Full-time role, 40 hours per week, which includes some weekend, evening and bank holiday work.
- Salary and benefits
- Salary: £36,250 - £40,700 (dependent on experience)
- £1,500 guaranteed bonus in the first year
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to £2,500 Smart Tech and Home Improvements salary sacrifices (e.g., to shop at Ikea and Currys, spread over 12 months)
- Free HomeServe Cover 8 policy
- Employee assistance programme
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to private award-winning training facility and supportive team of field-based coaches
- Learning and development opportunities
- Monthly team breakfast meetings and monthly reviews with line manager
Drainage Engineer - Tunbridge Wells in Royal Tunbridge Wells employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Tunbridge Wells in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HomeServe. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experience align with the role of a Drainage Engineer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about enhancing customer satisfaction, be ready to share examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that proactive, can-do attitude!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Drainage Engineer - Tunbridge Wells in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Drainage Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining HomeServe and how you can contribute to our mission of providing industry-leading service. Keep it friendly and professional – we love a personal touch!
Show Off Your Qualifications: Don’t forget to mention your HPWJ Water Ticket and driving licence in your application. These are key requirements for the role, and we want to ensure you meet them right from the start. It’s all about making it easy for us to see you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of drainage systems and maintenance techniques. Familiarise yourself with common issues and solutions, as well as the tools and equipment you'll be using. This will show that you're proactive and ready to tackle the job head-on.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, think about examples from your past experiences where you've provided excellent service. Be prepared to discuss how you handle difficult situations and ensure a positive experience for customers.
✨Show Off Your Problem-Solving Skills
As a Drainage Engineer, you'll need a keen eye for detail and strong problem-solving abilities. Prepare to share specific instances where you've successfully identified and resolved issues, demonstrating your analytical thinking and hands-on approach.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask how you'd approach a specific drainage issue or what safety measures you'd take. Practising these types of questions can help you feel more confident and articulate in your responses.
