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For Companies At a Glance
- Tasks: Maintain and repair drainage systems while delivering top-notch customer service.
- Company: Join HomeServe, a company that values customer experience and employee contributions.
- Benefits: Competitive salary, guaranteed bonus, generous leave, and fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: HPWJ Water Ticket, full UK driving licence, and excellent customer service skills.
- Other info: Enjoy a fun, inclusive culture with ongoing training and career growth opportunities.
The predicted salary is between 30000 - 35000 £ per year.
HomeServe are now recruiting for directly employed Drainage Engineers to join our team. At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. To help you settle in to your career at HomeServe, you will undertake our extensive training programme.
Training and induction
- Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment.
- Week 2 - You will be buddied up with an experienced HomeServe Drainage Engineer. Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
What you must have
- HPWJ Water Ticket
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service
- Proactive, 'can do' attitude
- Keen eye for detail and problem-solving skills
About HomeServe culture
At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.
Location and role details
- Location - Romford
- Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work
- Salary - £36,250 - £40,700 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months
- Free HomeServe Cover 8 policy
- Employee assistance programme looking out for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development
- Learning and development opportunities
- Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
Drainage Engineer - Romford employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Romford
✨Tip Number 1
Network like a pro! Reach out to current Drainage Engineers or people in the industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interview by practising common questions. Think about how your skills match what HomeServe is looking for, especially your customer service experience and problem-solving skills.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of when you went above and beyond for a customer or solved a tricky problem. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at HomeServe. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Drainage Engineer - Romford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. At HomeServe, we really value putting the customer first, so share examples of how you've gone above and beyond for clients in the past.
Tailor Your CV: Don’t just send out the same CV for every job. We want to see how your skills and experiences match up with what we're looking for in a Drainage Engineer. Customise your CV to reflect the key points from the job description.
Be Proactive in Your Cover Letter: Use your cover letter to show us your proactive attitude. Talk about how you approach problem-solving and any relevant experiences that demonstrate your 'can do' mindset. This is your chance to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the HomeServe family!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you understand the basics of drainage systems and maintenance. Brush up on your technical knowledge, especially around the HPWJ Water Ticket requirements. This will show that you're serious about the role and ready to hit the ground running.
✨Customer Service is Key
Since HomeServe puts customer experience at the forefront, be prepared to discuss how you've provided excellent service in the past. Think of specific examples where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
As a Drainage Engineer, you'll need a keen eye for detail and strong problem-solving skills. Prepare to share instances where you've tackled tricky situations or resolved issues effectively. This will demonstrate your proactive attitude and ability to think on your feet.
✨Embrace the Culture
HomeServe values an open and inclusive culture, so be yourself! Show enthusiasm for being part of a team and contributing to a positive work environment. Mention how you appreciate recognition and teamwork, as this aligns with their values.
