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For Companies At a Glance
- Tasks: Maintain and repair drainage systems while delivering top-notch customer service.
- Company: Join HomeServe, a company that values customer experience and teamwork.
- Benefits: Competitive salary, bonus, extensive training, and generous leave options.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: HPWJ Water Ticket and a full UK driving licence required.
- Other info: Fun, inclusive culture with great career growth and support.
The predicted salary is between 34720 - 39310 £ per year.
HomeServe are now recruiting for directly employed Drainage Engineers to join our team! At HomeServe we put the customers experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth.
To help you settle in to your career at HomeServe, you will undertake our extensive training programme.
- Initial Training (Weeks 1-2)
- Week 1 – Attend our Head Office in Walsall Monday‑Friday, covering all things HomeServe, health and safety, and receiving tools and equipment.
- Week 2 – Be buddied up with an experienced HomeServe Drainage Engineer. Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
What You Must Have
- HPWJ Water Ticket
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service skills
- Proactive, ‘can do’ attitude
- Keen eye for detail and problem‑solving skills
At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.
Location & Working Hours
- Location – Kingston‑Upon‑Thames
- Full Time – 40 hours per week, including some weekend, evening and bank holiday work.
- Salary – £34,720 – £39,310 (salary dependent upon experience) plus a £1,500 guaranteed bonus in the first year.
Reward Package
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week.
- Up to £2,500 Smart Tech and Home Improvements salary sacrifices (spreading the cost over 12 months)
- Free HomeServe Cover 8 policy
- Employee assistance programme looking out for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to our private award‑winning training facility and our excellent team of field‑based coaches to support your ongoing learning and development
- Learning and development opportunities
- Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
Drainage Engineer in Kingston upon Thames employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current Drainage Engineers or people in the industry on LinkedIn. A friendly chat can give you insights and maybe even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know how important it is to show off that ‘can do’ attitude!
✨Tip Number 3
Show your passion for the role! When you get the chance, share why you want to be a Drainage Engineer and how you can enhance the customer experience at HomeServe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join the HomeServe family.
We think you need these skills to ace Drainage Engineer in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, as this is key to enhancing our reputation at HomeServe.
Be Proactive and Positive: We love a ‘can do’ attitude! In your written application, share examples of how you've tackled challenges head-on. This will show us that you're the proactive type we’re looking for.
Attention to Detail is Key: As a Drainage Engineer, a keen eye for detail is crucial. Use your application to demonstrate your problem-solving skills and how you pay attention to the finer points in your work.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with HomeServe.
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you brush up on your drainage systems knowledge. Understand the common issues that arise and how to solve them. This will show that you're proactive and ready to tackle any challenges that come your way.
✨Customer Service is Key
Since HomeServe puts customer experience at the forefront, be prepared to discuss how you've handled customer interactions in the past. Share specific examples where you went above and beyond to ensure customer satisfaction.
✨Show Your Problem-Solving Skills
During the interview, highlight your keen eye for detail and problem-solving abilities. You might be asked to describe a tricky situation you faced and how you resolved it, so have a couple of scenarios ready to share.
✨Be Ready to Discuss Training
HomeServe offers extensive training, so express your enthusiasm for learning and development. Talk about how you adapt to new environments and your willingness to embrace the training programme to enhance your skills.