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- Tasks: Maintain and repair drainage systems while delivering top-notch customer service.
- Company: Join HomeServe, a company that values customer experience and employee contributions.
- Benefits: Enjoy competitive salary, overtime pay, generous leave, and a fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: HPWJ Water Ticket and a full UK driving licence required.
- Other info: Extensive training, inclusive culture, and opportunities for career growth await you.
The predicted salary is between 29250 - 33500 £ per year.
HomeServe are now recruiting for directly employed Drainage Engineers to join our team! At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth.
To help you settle in to your career at HomeServe, you will undertake our extensive training programme.
- Week 1 – You will attend our Head Office in Walsall Monday‑Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment.
- Week 2 – You will be buddied up with an experienced HomeServe Drainage Engineer. Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
What you must have:
- HPWJ Water Ticket
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service
- Proactive, 'can do' attitude
- Keen eye for detail and problem‑solving skills
At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.
Location: Nottingham / Derby
Full Time: 40 hours per week. This includes some weekend, evening and bank holiday work.
Salary: £32,250 – £36,700 (salary dependent upon experience). Plus a £1,500 guaranteed bonus in your first year.
Benefits:
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to £2,500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months
- Free HomeServe Cover 8 policy
- Employee assistance programme looking out for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to our private award‑winning training facility and our excellent team of field–based coaches to support your ongoing learning and development
- Learning and development opportunities
- Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
Drainage Engineer employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer
✨Tip Number 1
Network like a pro! Reach out to current Drainage Engineers or people in the industry on LinkedIn. Ask them about their experiences at HomeServe and any tips they might have for landing the job.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this is key for HomeServe's ethos.
✨Tip Number 3
Show off your proactive attitude! During the interview, highlight times when you’ve tackled problems head-on. This will demonstrate that you’re the 'can do' person they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HomeServe family.
We think you need these skills to ace Drainage Engineer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. At HomeServe, we really value putting the customer first, so share examples of how you've gone above and beyond for clients in the past.
Be Proactive and Positive: We love a 'can do' attitude! In your written application, let us know about times when you tackled challenges head-on or took the initiative to solve problems. This will show us you're the right fit for our team.
Attention to Detail is Key: As a Drainage Engineer, having a keen eye for detail is crucial. Use your application to demonstrate how you've successfully managed details in previous roles, whether it's through meticulous work or problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you brush up on your drainage systems knowledge. Understand the common issues that arise and how to solve them. Being able to discuss specific scenarios or past experiences will show that you're not just a textbook engineer but someone who can think on their feet.
✨Customer Service is Key
Since HomeServe puts customer experience at the forefront, be prepared to talk about how you've handled customer interactions in the past. Share examples where you went above and beyond to ensure customer satisfaction. This will demonstrate your proactive attitude and commitment to service.
✨Show Your Problem-Solving Skills
During the interview, highlight your keen eye for detail and problem-solving abilities. You might be asked to tackle hypothetical scenarios, so practice articulating your thought process clearly. This will help the interviewers see how you approach challenges in real-time.
✨Be Yourself and Engage
HomeServe values an open and inclusive culture, so don’t be afraid to let your personality shine through. Engage with your interviewers, ask questions about the team and company culture, and show that you’re genuinely interested in being part of their family. A good fit is as important as skills!