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For Companies At a Glance
- Tasks: Maintain and repair plumbing systems while delivering top-notch customer service.
- Company: Join HomeServe, a leader in home services with a supportive culture.
- Benefits: Competitive salary, bonus, generous leave, and fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Level 2 in Plumbing and experience in domestic housing required.
- Other info: Enjoy a fun, inclusive environment with great career growth opportunities.
The predicted salary is between 38800 - 42950 £ per year.
HomeServe are recruiting for directly employed Plumbing Engineers to join our team. We focus on the customer experience, with you undertaking maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help enhance our reputation while driving customer growth. To help you settle in, you will undertake an extensive training programme.
Responsibilities
- Maintain and repair plumbing systems in customers' homes
- Provide high-quality customer service and support the company’s reputation and customer growth
- Complete the initial induction and training programme
- Induction: Week 1 training at Head Office in Walsall covering HomeServe, health and safety, and provision of tools and equipment
- Induction: Week 2 buddying with an experienced HomeServe Plumbing Engineer
- Location-based arrangements for accommodation and meal allowance where geographically appropriate
What you must have
- Level 2 in Plumbing (copies of certificates to be provided if successful)
- 1st and 2nd fix plumbing experience
- Experience working as a plumber in domestic housing
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service
- Proactive, "can do" attitude
- Keen eye for detail and problem-solving skills
About HomeServe
At HomeServe you will be part of an open, engaged culture where everyone has an equal voice and can get involved, and make a real difference in our customers’ lives. You will work in a fun, friendly and inclusive environment where your contribution to our goals is recognised. We are committed to building an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has over 30 years of experience taking care of the nation’s homes, with services available 24/7 across plumbing, drainage, heating and electrics.
Location, hours and salary
- Location: West London
- Full time - 40 hours per week, including some weekend, evening and bank holiday work
- Salary: £38,800 - £42,950 (dependent on experience). Plus a £3000 guaranteed bonus in your first year
Benefits
- Industry-leading reward package
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to £2500 Smart Tech and Home Improvements salary sacrifices
- Free HomeServe Cover 8 policy
- Employee assistance programme for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to private training facility and team of field-based coaches
- Learning and development opportunities
- Monthly breakfast meetings and monthly reviews with your line manager
Plumbing Engineer - West London in City of Westminster employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Engineer - West London in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HomeServe. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your plumbing experience and customer service skills can benefit HomeServe. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in previous plumbing jobs. This will highlight your proactive attitude and keen eye for detail, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Plumbing Engineer - West London in City of Westminster
Some tips for your application 🫡
Show Off Your Plumbing Skills: Make sure to highlight your Level 2 Plumbing qualification and any relevant experience you have in domestic housing. We want to see how your skills can contribute to our team!
Customer Service is Key: Since we focus on customer experience, share examples of how you've provided excellent service in the past. This will help us understand how you can enhance our reputation and drive customer growth.
Be Proactive and Detail-Oriented: We love a 'can do' attitude! In your application, mention instances where you've tackled challenges head-on and paid attention to detail. It shows us you're the right fit for our team.
Apply Through Our Website: To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Plumbing Basics
Make sure you brush up on your plumbing knowledge before the interview. Be ready to discuss your experience with 1st and 2nd fix plumbing, as well as any specific systems you've worked on. This will show that you're not just a candidate, but someone who truly understands the job.
✨Show Off Your Customer Service Skills
Since HomeServe values customer experience, prepare examples of how you've provided excellent service in the past. Think about situations where you went above and beyond for a customer, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Ability
Plumbing can be unpredictable, so highlight your keen eye for detail and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This will help the interviewer see you as a proactive candidate.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios related to plumbing systems. They might ask how you would handle a specific repair or maintenance task. Practising these types of questions can help you feel more confident and prepared.
