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- Tasks: Maintain and repair drainage systems in customers' homes while providing top-notch service.
- Company: Join HomeServe, a customer-focused company dedicated to enhancing experiences.
- Benefits: Enjoy competitive salary, overtime pay, fantastic pension, and 33 days annual leave.
- Why this job: Make a real difference in people's homes while developing your skills with extensive training.
- Qualifications: HPWJ Water Ticket and a full UK driving licence required; customer service skills are a must.
- Other info: Dynamic role with opportunities for learning and career growth in a supportive environment.
The predicted salary is between 30000 - 35000 £ per year.
HomeServe are now recruiting for directly employed Drainage Engineers to join our team! At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. To help you settle in to your career at HomeServe, you will undertake our extensive training programme.
Induction and training
- Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment.
- Week 2 - You will be buddied up with an experienced HomeServe Drainage Engineer. Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
Responsibilities
- Undertake the maintenance and repair work of drainage systems in customers' homes.
- Provide industry leading service and help us enhance our reputation, whilst driving customer growth.
Qualifications
- HPWJ Water Ticket
- Full UK Driving Licence with no more than 6 penalty points
- Excellent customer service
- Proactive, 'can do' attitude
- Keen eye for detail and problem-solving skills
Location & working pattern
- Location: Canterbury
- Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work
Remuneration
- Salary - £36,250 - £40,700 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year
Benefits
- Additional paid overtime
- Fantastic pension scheme including Income Protection Cover
- 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week
- Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months
- Free HomeServe Cover 8 policy
- Employee assistance programme looking out for you and your family
- Company van with fuel card
- Use of company tools, uniform and PPE
- Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development
- Learning and development opportunities
- Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager
Drainage Engineer - Canterbury employer: HomeServe Membership Ltd
Contact Detail:
HomeServe Membership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Canterbury
✨Tip Number 1
Network like a pro! Reach out to current Drainage Engineers or industry professionals on LinkedIn. A friendly chat can open doors and give you insider info about the role at HomeServe.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. HomeServe values a proactive, 'can do' attitude, so think of examples where you've gone above and beyond for customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled tricky situations in the past. This will demonstrate your keen eye for detail and ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the HomeServe team.
We think you need these skills to ace Drainage Engineer - Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Drainage Engineer role. Highlight relevant experience and skills that match what we're looking for, like your customer service skills and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about drainage engineering and how you can contribute to our team at HomeServe. Keep it friendly and professional!
Show Off Your Qualifications: Don’t forget to mention your HPWJ Water Ticket and driving licence in your application. These are key qualifications for us, so make them stand out!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with HomeServe!
How to prepare for a job interview at HomeServe Membership Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of drainage systems and maintenance practices. Familiarise yourself with common issues and solutions, as well as the tools you'll be using. This will show that you're proactive and ready to tackle the job head-on.
✨Customer Service is Key
Since HomeServe puts customer experience at the forefront, prepare to discuss how you've provided excellent service in the past. Think of specific examples where you went above and beyond for a customer, and be ready to share those stories during the interview.
✨Show Your Problem-Solving Skills
As a Drainage Engineer, you'll need a keen eye for detail and strong problem-solving abilities. Prepare to answer questions about how you've approached challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, training programme, and company culture. This not only shows your interest but also helps you determine if HomeServe is the right fit for you.
