Store Manager is fully accountable for the overall performance and day-to-day operations of the store. You will drive sales, ensure operational excellence, and lead a motivated team to deliver an exceptional in-store experience for our customers. This is a hands‑on, commercial role that requires strong leadership, retail acumen, and a passion for results.
Leadership & Team Management
- Lead, coach, and develop a high‑performing team to meet business objectives.
- Set clear expectations and KPIs for team members across all departments.
- Create a positive, inclusive, and motivating work culture aligned with Homesavers values.
- Manage roster, attendance, and payroll processes efficiently.
Customer Experience & Store Standards
- Champion outstanding customer service across the store.
- Resolve customer issues promptly and professionally.
- Ensure visual merchandising and product displays are consistent with brand guidelines.
- Maintain impeccable store presentation, cleanliness, and safety standards at all times.
Store Performance
- Take ownership of store performance including sales targets, margins, and key KPIs.
- Analyse sales data, footfall, and conversion rates to identify trends and opportunities.
- Implement commercial strategies to drive revenue and customer retention.
Operational Excellence
- Oversee all daily operations including opening/closing procedures, stock management, and cash handling.
- Conduct regular audits on pricing, inventory, stock accuracy, and loss prevention.
- Manage deliveries, replenishment, stockroom organisation, and cycle counts.
Staff Management
- Participate in recruitment, training, and onboarding of new team members.
- Handle employee relations matters including performance management and conflict resolution.
- Maintain compliance with all company policies and legal obligations including Health & Safety, GDPR, and Employment Law.
Visual Merchandising & Promotions
- Execute company promotional plans, POS changes, and seasonal campaigns effectively.
- Adapt visual merchandising to suit local customer profiles and maximise sales.
Health & Safety & Security
- Maintain a safe environment for customers and staff by adhering to Health & Safety regulations.
- Conduct regular risk assessments and emergency procedures.
- Monitor security systems, handle incidents appropriately, and reduce shrinkage.
Reporting
- Report weekly on store performance, staffing, and KPIs.
- Use internal systems to manage sales data, stock levels, and staff performance.
- Liaise with head office and regional management to align on business priorities.
Required Skills & Experience
- Proven managerial experience in a high-volume retail environment.
- Strong people management and leadership skills with the ability to motivate and inspire.
- Ability to meet and exceed targets and take pride in maintaining the corporate image of the company.
- Flexibility to work weekends, evenings, and bank holidays as required.
- Confident working independently and managing own workload.
- Proactive attitude toward improving operational efficiency and resolving store issues.
- Exceptional attention to detail along with strong multi-tasking skills.
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