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- Tasks: Market properties creatively and ensure they meet lettable standards while providing excellent customer service.
- Company: Join Places for People, a leading Social Enterprise focused on community spirit and inclusivity.
- Benefits: Enjoy competitive salary, generous holiday, pension contributions, and exciting discounts.
- Why this job: Make a real difference in communities while developing your marketing and customer service skills.
- Qualifications: Experience in marketing and customer service is a plus; creativity and communication skills are essential.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
Reporting to the Lettings and Marketing Team Manager you will ensure that vacant properties are marketed effectively and in line with our procedures. You will be responsible for advertising our homes on both internal and external platforms, including taking photographs and developing a marketing strategy. Some of these properties could potentially be in challenging areas, so we need you to be creative in your approach and the techniques you use.
The patch covers from West Sussex to Cornwall, includes the Isle of Wight and comes as far North as Somerset West & Taunton. As part of this role will centre on the re-let of our properties you will liaise with Voids section of Property Maintenance Department regarding the progress with repairs and ready to let dates. You will also ensure that all properties meet the lettable standard, making recommendations to your manager for hard to let homes. You will provide a professional friendly viewing service to applicants and ensure any required documentation is issued and up to date.
You will also be responsible for visiting customers who are preparing to leave their home, ensuring you enforce the requirements of how the property needs to be returned to us to prevent recharge for the customer, as well as reducing void losses for the company. We will also need you to complete new customer assessments either through visits or telephone calls based on the assessment of the need of the applicant to ensure the new customer moves in successfully. You will also support the centralised team in the investigation of complaints as well as responding to Councillor and MP enquiries.
More about you
It would be advantageous to have experience of face-to-face marketing techniques, although full training will be given. We do however require someone with an understanding of marketing techniques to respond to different customer bases. A background of property types and a range of property markets would be highly beneficial. A creative flair is essential as we will encourage you to be bold.
Excellent communication skills are a prerequisite; conversations, negotiations and first-class customer service will be delivered by you in person, by phone and email. The ability to build relationships with internal and external customers is crucial. Customer Service is at the heart of what we do and we need you to have experience delivering a professional customer service. You must be able to multitask and prioritise your own workload. You’ll need to be able to work independently and to deadlines, taking decisions based on policy and procedure.
We will need you to work flexibly to carry out viewings and sign ups with applicants which may involve carrying out the visits earlier in the morning, in evenings and at weekends. You are required to have a full UK driving license and have access to a vehicle.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
Lettings & Marketing Manager in Bournemouth employer: Homes Plus
Contact Detail:
Homes Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings & Marketing Manager in Bournemouth
✨Tip Number 1
Get to know the company culture! Places for People values community spirit and enthusiasm, so show them you embody these traits. Research their values and think about how your experiences align with their People Promises.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to lettings and marketing. Think about creative strategies you've used in the past and be ready to share them. Show them you’re not just a number, but a valuable addition to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Places for People. Good luck!
We think you need these skills to ace Lettings & Marketing Manager in Bournemouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and motivation for the role.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the job description. Mention specific skills or experiences that relate to marketing and customer service, as these are key for us.
Showcase Your Creativity: Since creativity is essential for this role, feel free to include examples of your innovative ideas or past marketing strategies. This will help us see how you can bring a fresh perspective to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Homes Plus
✨Know Your People Promises
Before the interview, take some time to understand Places for People's People Promises. They value enthusiasm, community spirit, and doing the right thing. Be ready to share examples from your past that demonstrate how you embody these values.
✨Showcase Your Marketing Skills
Since the role involves marketing properties, prepare to discuss your experience with face-to-face marketing techniques. Bring examples of successful campaigns or strategies you've implemented, especially in challenging areas, to show your creative flair.
✨Demonstrate Excellent Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle customer service scenarios and be prepared to discuss how you build relationships with both internal and external customers.
✨Be Ready to Multitask
The job requires juggling multiple tasks, so come prepared with examples of how you've successfully managed competing priorities in the past. Highlight your ability to work independently and meet deadlines while maintaining a high standard of customer service.
