Role Purpose
- Oversee the delivery of retrofit works across multiple social housing sites, ensuring compliance with PAS 2035 and other relevant standards.
- Conduct detailed property surveys to assess suitability for retrofit measures, including insulation, heating upgrades, and renewable energy installations.
- Liaise with Retrofit Coordinators, Designers, and Assessors to ensure technical specifications are accurate and achievable.
- Monitor contractor performance, carrying out site inspections to verify workmanship, materials, and adherence to health & safety regulations.
- Manage project timelines, budgets, and reporting, ensuring stakeholders are kept informed and risks are mitigated.
- Engage with residents to explain works, address concerns, and ensure minimal disruption during delivery.
- Champion continuous improvement by identifying opportunities for innovation and efficiency in retrofit delivery.
- Monitor relevant budgets and ensure VFM
- Report to the Sustainability Lead/Manager (HiS)
You will:
- Continually develop all services, delivering sector leading service excellence; on time, within budget and to agreed quality standards ensuring exemplary standards of customer care
- Ensure VfM is achieved and recorded across all Retrofit contracts; including identifying and ensuring any agreed rebates and repayments back to Homes in Somerset
- Ensure Homes in Somerset (HiS) health and safety responsibilities and codes of conduct are met via the actions and behaviours of staff and contractors. In the event of any health and safety breaches take appropriate action to remedy and inform the Contract Management Specialist at the earliest opportunity.
- Ensure compliance with all Health and Safety Legislation for each contract and areas of work.
- Ensure contractors complete works within agreed timescales and that all relevant documentation is in place and saved to relevant platforms.
- Work with contractors to build an achievable programme and monitor weekly to ensure programme is adhered to.
- Ensure the resident engagement plan is followed throughout delivery and ensure customers are held at the centre of all works delivered and customer satisfaction remains high.
- Bring to the attention of the relevant HiS management, any systems or processes where you know or have concerns that they may be deficient.
- Effectively and efficiently monitor and manage budgets regarding all Retrofit works.
- Coordinate / attend meetings with contractors both onsite and remotely.
- Immediately raise any concerns in relation to safety with Contracts Management Specialist and escalate if necessary.
- Management of asbestos within the contract’s environment
-
What you will bring:
Knowledge, Skills and Experience
- Be technically strong, solution focused and a proven decision maker.
- Take responsibility for health and safety and comply with all safety legislation appropriate to building and construction.
- Proven track records of problem-solving capabilities & project management.
- Strong focus on customer satisfaction and the customer experience
- Proven experience in surveying within housing or construction, ideally with retrofit or energy efficiency projects.
- Strong knowledge of PAS 2035 roles and requirements, building regulations, and health & safety legislation.
- Excellent communication skills for engaging with contractors, residents, and internal teams.
- Retrofit experience / qualifications desirable but not essential.
- Ensure a safe working environment for customers, staff, the public and contractors by ensuring that health and safety is effectively planned, organised, controlled and monitored
- Put Customers First; be a team player and deliver high standards
- Ensure all statutory duties are implemented and complied with and be responsible for delivering contracts within timescale and budget, to a high level of customer satisfaction
- Keep your promises, be flexible, reliable and work well under pressure, prioritise and plan ahead
- Deliver the right result, think outside the box and be responsive to change and creative in approach
- Track record in delivering a high quality, customer and performance focussed maintenance or investment service in a similar or commercial environment.
- Successful programme and project management
- Contract management and CDM.
How I will evidence my success:
- Successfully meet the KPIs and objectives agreed for myself and my team.
- Successfully manage all contractors and contracts to ensure our customer gets the best possible service.
- Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them
- Be able to demonstrate the service improvements I have delivered with tangible results that show success
Provide excellent service to all our
Provide excellent service to all our
Retrofit Surveyor in Somerset employer: Homes in Somerset
Homes in Somerset is an exceptional employer that prioritises employee growth and collaboration within a supportive work culture. As a Quantity & Contract Management Surveyor, you will benefit from a dynamic environment where your expertise in quantity surveying and contract management directly contributes to enhancing our property portfolio, all while enjoying a strong commitment to health and safety and compliance. With opportunities for professional development and a focus on delivering high-quality projects, you'll find meaningful and rewarding employment here.
