At a Glance
- Tasks: Support customers in maximising income collection and reducing rent arrears.
- Company: Dynamic housing organisation focused on community support.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal development.
- Other info: Collaborative team environment with a focus on customer-first values.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and understanding of the benefit system.
The predicted salary is between 30000 - 40000 £ per year.
This role sits within a dedicated team, who provide excellent customer-focused service to support maximising income collection for Homes in Somerset.
Key Responsibilities
- Supporting customers
- Support Rent Recovery/Income Team to reduce rent arrears and sustain tenancies.
- Support your team in the delivery of relevant performance indicators.
- Take all appropriate action to maximise income collection from rents, service and other charges.
- Take all appropriate action to mitigate the impact of Welfare Reform on tenants and the business in general. This includes delivering benefit advice, signposting tenants to money advice services and taking action in line with our procedures to maximise income collection.
- Where appropriate, arrange visits to complete benefit reviews or income & expenditure assessments with customers in their homes. This will require you to travel across Somerset to various locations.
- Able to interpret and apply complex benefit legislation to offer benefit checks to tenants with accuracy.
- Take all appropriate action to maximise income collection for rechargeable repairs and court injunctions.
- Utilise grant schemes to support tenants in emergencies and with essential items of furniture, white goods and flooring.
- Ensure systems, processes and procedures are fully utilised to ensure income collection is maximised.
- Deliver a range of proactive services that respond to the needs and aspirations of customers that supports a rent payment culture, financial inclusion strategies and income maximisation.
- Take effective action that addresses performance or service quality failures, challenging decisions and taking ownership of outcomes.
- Work in partnership with a range of stakeholders i.e., internal departments and Somerset Council, to maximise performance, service quality and to support communities and customers.
- Work collaboratively with all other staff teams; specifically, the Housing and Independent Living Service teams, supporting them in their work, and provide cover and guidance as necessary.
- Adhere to good information security.
- Take responsibility for identifying training needs, updating knowledge of changes in legislation, best practice, and other developments.
- Embrace hybrid working according to the needs of the service and customer. This will include the need to work flexibly both remotely and from the office whilst ensuring compliance with health & safety and lone working policy.
What do I need to be successful?
- Display and demonstrate behaviours that reflect our Values and put Customers First.
- Contribute and be proactive at 121s, team meetings and your Performance Development Review.
- Successfully meet agreed key performance indicators.
- Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders.
- Confidence in being able to manage own workload.
- Understanding of safeguarding policy and practice.
- Effective and confident communication with all levels of the organisation, colleagues, residents and stakeholders.
- Confident in dealing with challenging behaviours including supporting tenants with various complex vulnerabilities.
Skills and competencies
- Well-developed communication and interpersonal skills; both verbal and written.
- The ability to work collaboratively with other teams across the organisation.
- High level of initiative and the ability to innovate.
- A strong commitment to putting Customers First and a can-do attitude.
- High degree of problem-solving skills with a solution focused approach.
- The ability to network and develop strong partnership working.
- Experience of working in a social housing organisation within a similar function would be desirable.
- Have a comprehensive understanding of the benefit system including means-tested and non-means-tested benefits.
Recharge Recovery Officer in Somerset employer: Homes in Somerset
As a Recharge Recovery Officer in Somerset, you will be part of a dedicated team that prioritises customer service and community support, making it an excellent employer for those passionate about social impact. The company fosters a collaborative work culture with opportunities for professional growth, including training on complex benefit legislation and performance management. With a commitment to hybrid working, employees enjoy flexibility while contributing to meaningful initiatives that enhance the lives of tenants across Somerset.
StudySmarter Expert Advice🤫
We think this is how you could land Recharge Recovery Officer in Somerset
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your answers to common interview questions, but don’t sound rehearsed. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in customer service or income collection.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about their approach to supporting tenants or how they measure success in the role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Recharge Recovery Officer in Somerset
Some tips for your application 🫡
Show Us Your Customer Focus:Make sure to highlight your experience in providing excellent customer service. We want to see how you've supported customers in the past, especially in challenging situations. Use specific examples that demonstrate your commitment to putting customers first!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through. Remember, less is often more!
Demonstrate Your Problem-Solving Skills:We love a good problem-solver! Share instances where you've tackled challenges head-on, especially in a social housing context. Show us how you’ve used your initiative to find solutions that benefited both customers and the organisation.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Homes in Somerset
✨Know Your Stuff
Make sure you brush up on the specifics of the benefit system and housing legislation. Being able to discuss complex benefit legislation confidently will show that you're prepared and knowledgeable, which is crucial for a Recharge Recovery Officer.
✨Showcase Your Customer Focus
Prepare examples of how you've put customers first in previous roles. Think about times when you've successfully supported clients or resolved issues, as this role heavily emphasises excellent customer service.
✨Demonstrate Team Spirit
This position requires collaboration with various teams and stakeholders. Be ready to share experiences where you've worked effectively in a team, highlighting your ability to build positive relationships and support colleagues.
✨Be Ready for Real Scenarios
Expect situational questions that may involve dealing with challenging behaviours or complex vulnerabilities. Prepare by thinking through how you would handle these situations, showcasing your problem-solving skills and can-do attitude.
