Role Purpose
As a Project Support Officer, you will play a key role in helping Homes In Somerset deliver its priorities by providing coordination, monitoring and administrative support across a range of projects, improvement initiatives and action plans.
You will work with colleagues across the organisation to ensure projects and actions are appropriately tracked, progress is monitored, and information is reported accurately and consistently. You will help bring structure, organisation and visibility to project delivery, supporting managers and project leads to keep activities on track and identify any issues at an early stage.This role is not responsible for managing large-scale projects directly. Instead, it focuses on supporting delivery through effective coordination, maintaining project information, following up actions and providing reliable reporting and administrative support.Key Responsibilities
You will• Support the effective delivery of organisational projects, programmes and action plans.• Maintain accurate and up-to-date project and action tracking information.• Monitor progress against agreed milestones, deadlines and objectives.• Coordinate updates from project leads and action owners.• Produce reports and management information to support decision-making.• Support governance and reporting processes across the organisation.• Help identify risks, issues and delays that may affect delivery.• Promote consistent approaches to project monitoring and action management.• Build positive working relationships with colleagues at all levels.• Contribute to the continuous improvement of systems, processes and ways of working.Coordinate and Monitor Projects• Maintain oversight of a range of organisational projects and improvement initiatives.• Track project activities, milestones, deadlines and deliverables.• Support project leads in maintaining accurate project records and documentation.• Monitor progress and identify areas where additional support or intervention may be required.• Assist in ensuring projects remain aligned with organisational priorities and objectives.Manage Action Plans and Delivery Tracking• Administer and maintain action tracking systems and project monitoring tools.• Record, update and monitor actions from meetings, projects and organisational plans.• Follow up with action owners to obtain progress updates and completion dates.• Ensure actions are accurately recorded and closed when completed.• Escalate overdue or high-risk actions where appropriate.Reporting and Performance Information• Prepare regular project status updates, reports and dashboards.• Collate information from multiple sources and present it in a clear and accessible format.• Support the production of reports for senior managers and the leadership team.• Maintain accurate records to support performance monitoring and organisational reporting.Governance and Meeting Support• Coordinate project review meetings, delivery meetings and governance groups.• Prepare agendas, supporting papers and meeting documentation.• Record decisions, actions and key discussion points.• Maintain records of project risks, issues and decisions where required.• Support compliance with agreed governance and reporting arrangements.Stakeholder Liaison and Communication• Act as a point of contact for project monitoring and reporting activities.• Work closely with colleagues across the organisation to obtain updates and information.• Build effective working relationships that encourage accountability and timely delivery.• Communicate professionally and confidently with a wide range of stakeholders.Continuous Improvement• Identify opportunities to improve project tracking, reporting and administrative processes.• Support the development and implementation of standard templates, guidance and procedures.• Contribute to a culture of continuous improvement and effective delivery.• Promote consistent approaches to project and action management across the organisation.Knowledge, Skills and ExperienceEssential• Experience of supporting, coordinating or administering projects, programmes, action plans or organisational improvement activities.• Experience of monitoring progress, maintaining records and producing reports.• Experience of working with a range of stakeholders and building effective working relationships.• Experience of using Microsoft Office applications, particularly Excel, Word and PowerPoint.
Desirable• Experience of working within social housing, local government, an arm’s-length management organisation, or a similar public sector environment.• Experience of using project management, action tracking or performance management systems.• Knowledge of project management principles or methodologies.Behaviours & CompetenciesOrganisation and Planning• Ability to organise and prioritise a varied workload.• Strong attention to detail and commitment to accuracy.• Ability to manage multiple tasks and deadlines simultaneously.Communication and Relationship Building• Strong written and verbal communication skills.• Ability to work effectively with colleagues at all levels.• Confidence in following up actions and obtaining information from stakeholders.Analysis and Problem Solving• Ability to interpret information and identify trends, risks or emerging issues.• Ability to present information clearly and concisely.• A proactive approach to resolving issues and improving processes.Personal Attributes• Self-motivated and able to work independently.• Reliable, organised and professional in approach.• Committed to delivering high-quality work and excellent customer service.• Positive, adaptable and willing to support colleagues across the organisation.
