Multi-Skilled Carpenter in Somerset

To provide a high quality and customer focused repairs and maintenance service to communal areas, tenanted properties, and empty homes. Continuously improve the social housing stock by repairing, maintaining and renewing the housing stock in line with required standards.

You will have a main trade of carpentry, working on your own if carrying out responsive repairs to occupied homes, or with others if working in empty properties or communal areas.

The Role:

• Work to a high standard and deliver excellent customer service.
• Plan and manage your workload to ensure that jobs are attended and completed within timescales and are completed right first time.
• Identify the work required to resolve problems, deciding the parts and general materials needed ensuring correct parts are used.
• Measure and order appropriate stock for each job.
• Attend jobs as scheduled and within timescales.
• First Fix Carpentry, which includes: floor joists, timber framed stud walls, ceilings, timber flooring.
• Second Fix Carpentry, including door frames, doors, fitting of ironmongery, skirting, stairs/newel post replacement/handrail and spindles.
• Kitchen fitting (first and second fix), including first fix plumbing, renewing pipework, and second fix plumbing to include fitting taps and waste.
• Undertake repairs such as masonry/plastering/patch repairs to wall finishes, tiling, and painting (desirable).
• Ensure repairs are carried out to the letting standard and signpost tenants to their tenancy agreement or Somerset Council website for landlord/tenant repair responsibilities.
• Carry out tasks and projects with minimal support/guidance, whilst taking accountability for quality and quantity of work.
• Undertake minor associated repairs, as required, whilst carrying out carpentry repairs.
• Basic blockwork knowledge and maintenance of composite and PVC windows and doors.
• Follow current rules and regulations related to carpentry and construction works.
• Understand and be able to follow building plans.
• Make decisions on the best way to carry out repairs to meet the letting standard and in line with regulations and health and safety regulations.
• Plan, prepare and make decisions in line with policy and procedure.
• Ensure works progress as planned and manage unplanned additional work with required timescales.
• Co-ordinate with supervisors, contractors, and other trades to enable completion of works to properties within repair timescales and to the required standard.
• Understand and work to the organisational KPIs.
• Collect local and customer intelligence to support service improvements.
• Work closely with the repairs, scheduling, and compliance teams to ensure removal of asbestos to avoid any delays.
• Consult with others from the wider team and contractors.
• Be an ambassador for Homes in Somerset, presenting a positive image.
• Deal with enquiries from members of the public courteously.
• Provide a first-class service to existing tenants and carry out work to a high standard.
• Manage low level complaints and resolve where in your remit to do so.
• Have the ability and skills to diffuse potential aggressive situations.
• Engage with residents and a variety of skilled trade operatives.
• Organise and manage workloads effectively with other team members.
• Project work may involve identifying new products and innovative solutions.
• Manage complex cases relating to the trade area.
• Operate powered hand tools (where appropriately qualified and trained).
• Carry out basic care and maintenance of vehicles and equipment.
• Health and Safety requirements are a priority.
• Complete records which will be mainly electronic with some paperwork.
• Potential of overseeing agency staff or apprentices.

Knowledge, Skills and Experience

• Qualifications - Essential:
• Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics).
• Good communication skills both written and oral.
• BTEC or equivalent NVQ Level 2 in Carpentry.
• Commitment to continued professional development.
• Desirable:
• Health & Safety Qualification.
• Knowledge:
• Competent in the use of Microsoft Office.
• Principles of good customer service.
• Understanding of Health & Safety Legislation and requirements.
• Experience and knowledge of condensation, damp and mould, and the associated preventative works.
• Understanding of other trade roles.
• Local Government knowledge.
• Understanding of the Housing sector.
• Experience:
• Relevant experience in the building maintenance or building industry.
• Multi Trade experience.
• Experience working in social housing.
• Experience working in occupied premises.
• Experience of working with customers who may be vulnerable or have support needs.
• Skills:
• Good communication skills.
• Physically able to move heavy items.
• Excellent team working skills and customer service abilities.
• Ability to use and update computerised devices.
• A full driving licence is required.

Working conditions:

• Working inside tenants’ homes or void properties.
• Conditions can be poor, depending on the reason for visit.
• Exposure to unpleasant or hazardous environmental working conditions frequently encountered.