Compliance & Building Safety Team Leader - Up to 4 Months in Somerset

You will:

• Be a Team Leader managing your team to ensure the provision of a safe and secure environment for residents and visitors across the HiS portfolio including all aspects of Compliance, Building and Fire safety.
• Oversee the prioritisation and completion of fire and building safety checks and address access issues using a variety of supportive and enforcement methods.
• Line manage Compliance & Building Safety Officers.
• The role will involve recruitment, performance management, personal development and support for team members.
• Lead on the management of contracts relating to fire, water, lifts, door entry, auto doors and Radon.
• Ensure the accuracy of data input and work with other departments to ensure HiS remains compliant.
• Report to the Compliance & Building Safety Specialist.

You will:

• Drive forward improvements, creating efficiencies for your team.
• Ensure the accuracy of compliance data.
• Lead all contract meetings within your remit, address underperformance, creating action plans to improve and escalate if improvement does not occur.
• Ensure SOPs are updated for all areas within your remit and support the review of policies and management plans.
• Be responsible for ensuring jobs are raised, physically completed, closed and invoiced efficiently and accurately.
• Organise the delivery of resident engagement events to ensure effective engagement with customers around compliance issues.
• Review and update website information as required and act as a website champion.
• Develop and support communication plans to deliver clear messages for customers to improve their understanding of their role in compliance activities.
• Actively review stock changes and ensure the implementation of any new inhouse checks and the addition to external contracts.
• Assist with the production of the monthly Compliance Reporting and any other assurance reports as required.
• Have an overview of compliance budgets within your remit.
• Keep informed and up to date on current developments and legislation regarding statutory compliance matters related to the undertaking of the post.
• Respond efficiently to problems escalated to you by Officers.
• Provide support during Officer absence and/or months with higher workload to ensure block inspections and fire door inspections.
• Be available to respond to emergency or emerging situations when the team need on site presence and provide cover where necessary to support the delivery of a high performing service.

You will:

• Have a detailed knowledge and experience of landlord health and safety compliance regulatory framework, government and industry guidance including regulations relating to asbestos, electrical, fire, gas, legionella and lift management.
• Have knowledge of the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act and be willing to gain further knowledge of new legislative requirements.
• Have a recognised fire safety qualification (or be willing to work towards) together with other qualifications commensurate with the role e.g., NEBOSH/IOSH and/or membership of a professional body (IFE, FPA, IFSM, etc.).
• Have ability to work independently and as part of a team making decisions that are solution focused.
• Have experience in leading and managing a team preferably within a social housing environment.
• Have strong stakeholder management skills and ability to build strong working relationships with Board Members, Senior Leadership Team, fellow team leaders, as well as residents.
• Ensure all statutory duties are implemented and complied with and be responsible for delivering contracts within timescale and budget, to a high level of customer satisfaction.
• Have the ability to think outside the box and be responsive to change to work well under pressure, prioritise and plan ahead.
• Be highly analytical and inquisitive to ensure data accuracy.
• Have high attention to detail.
• Have the ability to put Customers First.
• Promote continuous improvement and deliver demonstrable high quality of service and standards.
• Have excellent written and verbal communication skills.
• Have well-developed IT skills and the ability to learn new systems, quickly. Experience of using Housing Management software would be desirable but not essential.
• Hold a full driving licence and own a vehicle insured for business purposes.

I will ...

• Successfully meet the KPIs and objectives agreed for myself and my team. Including the 100% compliance target set by HiS.
• Regularly challenge service provision to ensure it complies with best practice and use customer feedback to ensure excellence in service delivery.
• Identify actions needed to improve performance when necessary.
• Take a proactive approach in meetings, bringing fresh and innovative ideas to the team.
• Have a positive input (and impact) into the safe delivery of work streams across HiS.
• Build strong relationships and rapport with team members and other teams across the organisation and with partner organisations.
• Provide excellent service to all our customers and contribute to the continual improvement of the services we deliver to all our customers, both internal and external.