Location Hybrid – home & office based
Somerset
Bridgwater House, King Square, Bridgwater, United Kingdom Salary £34,811 – £37,563 depending on experience Closes at 15/11/2026 Contract Type Full Time, Fixed Term Contract – 12 Months Job Type Customer Service, Complaint Handling, Housing experience
We’re looking for a customer-focused Complaint Resolution Officer to join Homes in Somerset on a 12-month fixed-term contract, working 37 hours a week. You’ll manage Stage 1 housing complaints from initial receipt to resolution, carrying out fair investigations, communicating clearly with residents and identifying opportunities to improve our services. With experience in housing or a similar customer-facing role, strong organisational skills and an empathetic approach, you’ll help deliver fair outcomes and ensure residents’ voices are heard.
Complaint Resolution Officer – FTC – 12 months in Bridgwater employer: Homes in Somerset
Homes in Somerset is an exceptional employer that prioritises employee growth and collaboration within a supportive work culture. As a Quantity & Contract Management Surveyor, you will benefit from a dynamic environment where your expertise in quantity surveying and contract management directly contributes to enhancing our property portfolio, all while enjoying a strong commitment to health and safety and compliance. With opportunities for professional development and a focus on delivering high-quality projects, you'll find meaningful and rewarding employment here.
