At a Glance
- Tasks: Provide exceptional customer service and support to students at Griffon Studios.
- Company: Homes for Students, dedicated to creating a positive student accommodation experience.
- Benefits: Generous holiday package, exclusive discounts, birthday leave, and charity days.
- Other info: Join a diverse team that values inclusivity and personal growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
The predicted salary is between 12 - 15 £ per hour.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Griffon Studios as a Resident Services Assistant working 16 hours per week, Saturday and Sunday. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections.
As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
Your responsibilities will include:
- Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
- Addressing and resolving any complaints, keeping the environment welcoming.
Person Specification
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What's on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Weekend Student Residence Concierge (16h) employer: Homes for Students
At Homes for Students, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. Our vibrant work culture fosters inclusivity and support, offering generous benefits such as a 25-day holiday package, exclusive retail discounts, and opportunities for professional growth through nationally recognised qualifications. Join us at Griffon Studios, where you can make a meaningful impact in the lives of students while enjoying a fulfilling and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Student Residence Concierge (16h)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Weekend Student Residence Concierge (16h)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your previous customer service experience and any relevant administrative skills to show us you're the right fit for the Resident Services Assistant role.
Be Professional Yet Approachable:While it's important to maintain a professional tone, don't forget to let your personality come through! We love candidates who can balance professionalism with a friendly approach, just like the warm and welcoming environment we strive to create for our students.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. They emphasise integrity, support, and fostering connections. Show that you resonate with these values by sharing examples from your past experiences where you've demonstrated similar principles.
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare specific examples of how you've handled customer inquiries or complaints in the past. Highlight your patience and helpful attitude, as these traits will be crucial in this role.
✨Familiarise Yourself with Microsoft Office
Since experience with Microsoft Office is mentioned in the job description, make sure you're comfortable discussing your proficiency with these tools. You might even want to mention any specific tasks you've accomplished using them, like creating reports or managing schedules.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with a difficult student or managing multiple tasks at once. Think through potential scenarios and how you would respond, demonstrating your quick learning ability and team player mentality.
