At a Glance
- Tasks: Carry out maintenance and ensure the property is in top condition for students.
- Company: Join Homes for Students, the UK's leading student accommodation provider.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a birthday day off!
- Other info: Flexible hours, eco-friendly initiatives, and opportunities for professional development.
- Why this job: Make a real difference in student lives while gaining valuable experience.
- Qualifications: Experience in property maintenance or a trade, with strong customer care skills.
The predicted salary is between 24000 - 30000 £ per year.
Homes for Students is the UK’s leading provider of student accommodation. We currently have a vacancy for a Maintenance Operative at our Aire property in Stoke-on-Trent working 30 hours per week, 10.00am to 4.00pm Monday to Friday. You will be required to carry out planned and reactive maintenance within the Property and will be responsible for ensuring that statutory compliance is maintained at all times. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to.
The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property.
Person Specification
- Previous experience of Property maintenance within a similar environment, or experienced and qualified in a trade with the ability to work across a number of trade disciplines to a reasonable standard.
- Knowledge of safe working methods, including COSHH, Manual Handling, working at height etc.
- Awareness of Health and Safety issues and legal requirements.
- Excellent customer care skills with the ability to report outstanding actions and to keep individuals informed of progress.
- Excellent organisation, communication, and interpersonal skills.
- Experience of prioritising workload to meet competing deadlines without close supervision.
- To be proactive in approach, with the ability to use initiative and resolve issues or problems quickly and effectively.
- Ability to work in a team and have a flexible approach to work.
What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues).
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
Maintenance Operative - Student Accommodation in Stoke-on-Trent employer: Homes for Students
Homes for Students is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous holiday packages, exclusive retail discounts, and opportunities for professional growth through nationally recognised qualifications, our Maintenance Operative role at the Aire property in Stoke-on-Trent provides a fulfilling and rewarding career path. We celebrate diversity and inclusivity, ensuring that every team member feels valued and empowered to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Operative - Student Accommodation in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Homes for Students and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to maintenance and customer service. Think about examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Maintenance Operative - Student Accommodation in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience in property maintenance or relevant trades. We want to see how your skills can help us keep our student accommodation in top shape!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team. Remember, we appreciate good communication!
Demonstrate Your Customer Care Skills:Since this role involves ensuring a high-quality customer experience, share examples of how you've provided excellent service in the past. We love candidates who understand the importance of keeping our residents happy!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Homes for Students.
How to prepare for a job interview at Homes for Students
✨Know Your Stuff
Make sure you brush up on your property maintenance knowledge. Familiarise yourself with common issues in student accommodation and be ready to discuss how you've tackled similar problems in the past. This shows you're not just a candidate, but someone who understands the role.
✨Show Off Your Customer Care Skills
Since this role involves ensuring a high-quality customer experience, think of examples where you've gone above and beyond for customers. Be prepared to share how you’ve communicated effectively with residents or resolved their issues swiftly.
✨Be Proactive and Solution-Oriented
During the interview, highlight your ability to take initiative. Share specific instances where you identified a problem and took steps to resolve it without waiting for direction. This will demonstrate your proactive approach, which is crucial for this role.
✨Communicate Clearly
Strong communication skills are key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions about the property or the team to show your interest and engagement during the interview.
