Lettings Advisor - Salford

Company information: Homes for Students is a leading provider of purpose-built student accommodation. We are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections.

Purpose of the role: The Lettings Advisor plays a vital role in ensuring properties are let efficiently, residents are supported throughout their journey, and landlords receive a professional and reliable service. The purpose of this role is to deliver a seamless end to end lettings experience, from marketing and viewings through to tenancy management and move out, while safeguarding compliance, maintaining property standards, and maximising occupancy. This is a field-based position requiring regular travel between properties, combined with administrative responsibilities to keep systems, contracts, and compliance records up to date.

Responsibilities:

• Maintain an understanding of competitor rental levels and hold expert knowledge of each property’s offering within the local marketplace.
• Book and conduct viewings, both virtually and in person, capture feedback, and guide tenants through the contract-signing process.
• Manage tenancy takeovers and secure annual renewals.
• Ensure all compliance documents (e.g., How to Rent guide, EPC, Gas and Electrical certificates) are issued at the correct stage.
• Take ownership of ongoing property management once tenants move in, including conducting periodic inspections, identifying maintenance issues, responding to tenant concerns, and escalating repairs promptly.
• Monitor rent arrears, chase payments professionally, escalate persistent cases, and ensure all communication is logged accurately in the system.
• Manage move-in and move-out processes, including inventories, safety checks, deposit returns, and tenant handovers.
• Manage property listings with accurate details and a professional presentation, in collaboration with the Marketing Team.
• Demonstrate strong customer engagement skills, with the ability to build rapport, handle objections, and communicate clearly and courteously at every stage.
• Report directly to your line manager while maintaining accurate records of all activity, KPIs, and tenancy progression.

About You:

• Performance driven: Motivated by achieving KPIs and delivering measurable results.
• Self-motivated and proactive: Able to work independently, using initiative to spot and resolve issues quickly.
• Flexible and adaptable: Willing to adjust to changing circumstances, including occasional evening or weekend work during peak demand.
• Positive attitude: Professional, approachable, and ‘can do’ mindset, quickly adding value to the business.
• Attention to detail: Maintains high standards across properties, documentation, and team performance.
• Collaborative mindset: Builds strong working relationships, fosters teamwork, and actively supports colleagues to achieve collective goals.

Essential Skills & Experience:

• Fluent English communication: Strong spoken and written English, with excellent comprehension and professional communication skills.
• Local knowledge: Street level awareness of the area, including rental values, competitor offerings, and neighbourhoods.
• Legislation expertise: Strong understanding of lettings legislation and HMO compliance requirements.
• Organisation and time management: Excellent ability to prioritise tasks, manage deadlines, and maintain accurate records.
• Interpersonal skills: Confident in dealing effectively with people at all levels, building rapport and trust quickly.
• Driving requirement: Must have a valid driving license and own car.

Desirable Skills:

• Industry experience: Proven experience in the lettings industry (preferred).
• Professional qualification: ARLA Level 3 qualification desirable but not essential.

What We Offer:

• Generous holiday package: 25 days, plus bank holidays.
• Enhanced family leave packages.
• Exclusive retail discounts.
• Celebrate your birthday with a well-deserved day off.
• Car leasing scheme for a comfortable commute.
• Cycle-to-work scheme.
• 2 charity days per year.
• Death in Service for peace of mind.

At HFS, we believe our people make the difference. You will join a supportive team in a growing business that is shaping the future of student living across Europe. We offer opportunities to learn, grow, and make an impact — every day.

If you’re ready to take your career to new heights and be a part of something extraordinary, apply now and be a key player in shaping the future of student living!