Resident Services Assistant - HMO

Overview

Purpose of the role: To provide essential administrative support to the lettings and property management team, ensuring smooth progression of tenancies and compliance with legislation. This role is office based and focuses on rent collection, inventory and inspections oversight, documentation review, system updates, resident experience and complaint handling, along with ad hoc administrative tasks, helping the wider team deliver a seamless service to residents and landlords.

Responsibilities

• Support the team with rent collection and debt management.
• Upload and maintain compliance documents (e.g., EPCs, Gas Safety Certificates, Electrical Certificates, How to Rent guide).
• Support the lettings team with enquiries, tenant progression, and contract administration where required.
• Maintain accurate records in the system, ensuring all communication and documentation is properly logged.
• Liaise with the wider team to resolve resident complaints and provide timely updates in line with regulations.
• Provide ad hoc administrative support as required, including reporting and data entry.
• Liaise with property managers and the maintenance team to ensure compliance documents and records remain up to date.
• Contribute to a smooth move-in and move-out process by supporting inventories, safety checks, and documentation.

Please note: the above outlines the main duties and responsibilities of the position, but it is not exhaustive. Other duties may be requested from time to time.

Skills And Qualifications

• Fluent English communication: Strong written and verbal skills, with excellent attention to detail.
• Industry experience: Previous experience in lettings or property administration desirable.
• Organisation and time management: Ability to prioritise tasks, manage deadlines, and maintain accurate records.
• IT proficiency: Confident using Microsoft Office and property management systems.
• Compliance awareness: Understanding of lettings legislation and documentation requirements.
• Interpersonal skills: Professional and approachable, able to support colleagues and communicate clearly with tenants and landlords.

Personal Qualities

• Detail‑oriented: Ensures accuracy in documentation and compliance records.
• Supportive team player: Works collaboratively with colleagues, providing reliable administrative support.
• Proactive: Able to spot issues and resolve them quickly.
• Flexible and adaptable: Willing to take on varied tasks and adjust to changing priorities.
• Positive attitude: Professional, approachable, and committed to delivering a high standard of service.

What’s On Offer

• Generous holiday allowance: 25 days annual leave plus bank holidays, giving you plenty of time to recharge and enjoy life outside of work.
• Exclusive retail discounts: Access a wide range of savings to help your money go further.
• Birthday leave: Celebrate your special day with an extra day off, fully paid.
• Cycle‑to‑work scheme: Stay active, save money, and reduce your carbon footprint with our eco‑friendly initiative.
• Community impact: Take two paid charity days each year to support causes that matter to you.

In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager. If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.