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- Tasks: Assist residents and provide top-notch customer service in a lively student accommodation.
- Company: Join Homes for Students, a leader in creating supportive living environments for students.
- Benefits: Enjoy flexible hours and the chance to work in a dynamic team atmosphere.
- Why this job: Make a real impact on student life while gaining valuable experience in customer service.
- Qualifications: Looking for friendly, motivated individuals with a passion for helping others.
- Other info: Work 16 hours a week on a schedule that fits your studies.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Onyx as a Resident Services Assistant working 21 hours per week, Saturday to Monday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
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Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of student accommodation. Understanding the unique environment and the types of services students require will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond to assist someone, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Research Homes for Students and their values. Being able to discuss how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This not only shows your interest in the role but also gives you a chance to learn more about the company culture and expectations.
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Assistant position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Customer Service Experience: Since the role emphasizes exceptional customer service, be sure to showcase any relevant experience in your CV and cover letter. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Mention your passion for student accommodation and how you can contribute to creating a positive environment at Hollingbury House.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Homes for Students
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help someone, as this will demonstrate your commitment to the role.
✨Familiarize Yourself with Student Accommodation
Research the student accommodation sector and understand the unique challenges and needs of students. This knowledge will help you answer questions more effectively and show that you're genuinely interested in the position.
✨Highlight Your Teamwork Skills
As a Residence Services Assistant, you'll be part of a team. Be prepared to discuss how you've successfully worked in teams before, emphasizing your ability to collaborate and communicate effectively with others.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask the interviewers about the role, the team, and the company culture. This shows that you're engaged and serious about the opportunity, and it can also help you determine if it's the right fit for you.
