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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Join Homes for Students, a supportive and inclusive community-focused organisation.
- Benefits: Enjoy 25 days holiday, exclusive discounts, birthday leave, and charity days.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft Office required.
- Other info: Flexible hours, opportunities for professional development, and a dynamic team environment.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Pepper Mill as a Resident Services Assistant working 16 hours per week.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Prepare questions to ask during the interview! This shows your enthusiasm and helps you figure out if the role is right for you. Ask about the team dynamics or how they support students, which aligns perfectly with the Resident Services Assistant's responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Homes for Students team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Resident Services Assistant role. Mention your IT skills and any previous customer service experience to show us you're a great fit!
Be Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and structure your thoughts well, but don’t hesitate to let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Homes for Students
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Services Assistant. Familiarise yourself with the responsibilities mentioned in the job description, like providing exceptional customer service and supporting students. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer care, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or made someone's day better. This will demonstrate your ability to embody the values of Homes for Students.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. You might be asked how you handle complaints or work under pressure. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
