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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Homes for Students, dedicated to creating a positive environment for students.
- Benefits: Generous holiday package, retail discounts, birthday off, and charity days.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at our Mary Morris House property in Leeds as a Residence Services Assistant working 20 hours per week, Monday to Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rata for our part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Homes for Students team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Resident Services Assistant role. Mention your IT skills and any previous customer service experience to show us you’re the right fit for our team.
Be Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and structure your thoughts well, but don’t hesitate to let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you’ll have access to all the information about the role and our company.
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. Understanding their commitment to integrity, support, and community will help you align your answers with what they’re looking for. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve complaints effectively, as this will demonstrate your suitability for the role.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention a time when your tech skills helped streamline a process or solve a problem, showing that you can adapt quickly in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like. This not only gives you valuable insights but also demonstrates your enthusiasm for the position.
