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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Homes for Students, dedicated to creating a positive environment for students.
- Benefits: Generous holiday package, retail discounts, birthday off, and charity days.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
- Other info: Join a diverse team that values inclusivity and personal growth.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service?
If so, we have an exciting opportunity for you to join our team at Saltwater Place as a Residence Services Assistant working 16 hours per week, on Mondays, Tuesdays, Thursdays and Fridays (4 hours per day).
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Prepare questions to ask during your interview! This shows you're engaged and eager to learn more about the role. Ask about the team dynamics or how they support students, which aligns perfectly with the values of Homes for Students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Saltwater Place. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Resident Services Assistant role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Professional Yet Friendly: While we want to see your personality, it's important to maintain a professional tone in your written application. Strike a balance between being approachable and showcasing your professionalism, as this reflects the warm and friendly service we provide to our students.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, you can ensure that your application reaches us directly and is considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. Understanding their commitment to integrity, support, and connection will help you align your answers with what they’re looking for. Be ready to share how you embody these values in your previous experiences.
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare examples from your past roles where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve complaints effectively, as this will demonstrate your suitability for the role.
✨Demonstrate Your IT Proficiency
Since the job requires strong IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools, showing that you can hit the ground running.
✨Practice Your Communication Skills
Strong communication is crucial for this role. During the interview, focus on speaking clearly and confidently. You could also practice answering common interview questions with a friend or in front of a mirror to refine your delivery and ensure you come across as approachable and professional.
