At a Glance
- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Join Homes for Students, a supportive and inclusive community-focused organisation.
- Benefits: Enjoy 25 days holiday, exclusive discounts, birthday leave, and charity days.
- Other info: Flexible team player with a passion for helping others will thrive here.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\'s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant in Preston employer: Homes for Students
At Homes for Students, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of our team members. As a Resident Services Assistant at Sizer Court, you will enjoy generous benefits such as a 25-day holiday package, exclusive retail discounts, and opportunities for personal growth within a diverse environment. Join us in making a meaningful impact on the lives of students while working in a vibrant and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Assistant in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Prepare questions to ask during the interview! This shows your enthusiasm and helps you figure out if the role is right for you. Ask about the team dynamics or how they support students, which aligns perfectly with the Resident Services Assistant's responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Homes for Students team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Assistant in Preston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Resident Services Assistant role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Professional Yet Approachable:While it's important to maintain a professional tone in your application, don't forget to let your personality come through! We want to see that you're friendly and approachable, just like the service we provide to our students.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. This way, you can ensure that your application reaches us directly and stands out in the best possible way!
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. Understanding their commitment to integrity, support, and community will help you align your answers with what they’re looking for. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve complaints effectively, as this will demonstrate your suitability for the role.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention a time when your tech skills helped streamline a process or solve a problem, showing that you can adapt quickly in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like. This not only gives you valuable insights but also demonstrates your enthusiasm for joining their team.
