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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Homes for Students, dedicated to creating a positive environment for students.
- Benefits: Generous holiday package, retail discounts, birthday off, and charity days.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Elements as a Resident Services Assistant working 40 hours per week, Monday to Friday, 9.00am to 5.30pm.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What\’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Prepare questions to ask during the interview! This shows your enthusiasm and helps you figure out if the role is right for you. Ask about the team dynamics or how they support students, which aligns perfectly with the Resident Services Assistant's responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at The Elements. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Resident Services Assistant role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Professional Yet Approachable: While it's important to maintain a professional tone in your application, don't forget to let your personality come through! We want to see that you're friendly and approachable, just like the service we provide to our students.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, you can ensure that all your details are captured correctly, and it helps us keep track of your application more efficiently!
How to prepare for a job interview at Homes for Students
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Services Assistant. Familiarise yourself with the key responsibilities and values of Homes for Students. This will help you demonstrate your passion for providing exceptional customer service and how you can contribute to creating a positive environment for students.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will show that you not only have the skills but also the right attitude for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. You might be asked how you would handle a difficult student or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
