Resident Services Assistant

Overview

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at 88 Bromsgrove House in Birmingham as a Residence Services Assistant working 25 hours per week, 12.30pm – 5.30pm, Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Responsibilities

• Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
• Contribute to back-office functions and provide administrative support to the operations team and General Manager.
• Support open days, intake days, and departures; assist students, visitors, and external contacts on a day-to-day basis.
• Ensure a seamless and enjoyable experience for all.
• Handle customer and visitor inquiries via email, website, telephone, and in person; provide accurate and appropriate advice and information.
• Operate a professional helpdesk and telephone service; respond promptly and helpfully to student queries.
• Deliver cheerful and attentive reception services; maintain high standards of customer care.
• Remain organised in a busy and diverse role; address and resolve complaints as needed.

Qualifications

• Excellent IT skills and experience with Microsoft Office software.
• Exceptional customer care abilities with a helpful and patient attitude.
• Strong communication and interpersonal skills; ability to present information professionally.
• Ability to prioritise workload and meet deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Benefits

• Generous holiday package of 25 days, plus bank holidays (pro rated for part-time colleagues).
• Access to exclusive retail discounts.
• Birthday leave for your special day.
• Cycle-to-work scheme.
• 2 charity days per annum to make a difference in the community.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!