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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Join Homes for Students, a supportive and inclusive community-focused organisation.
- Benefits: Enjoy 25 days holiday, retail discounts, birthday leave, and charity days.
- Other info: Flexible hours, opportunity for professional development, and a dynamic team environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hillside House as a Residence Services Advisor working 25 hours per week, between 9am–6pm, three days a week, including one weekend day each week.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
Responsibilities
- Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
- Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
- Support open days, intake days, and departures, and assist students, visitors, and external contacts on a day-to-day basis to ensure a seamless and enjoyable experience.
- Deliver cheerful and attentive reception services to students and visitors, consistently maintaining high standards of customer care.
- Act as a role model for excellent service delivery, inspiring others through dedication and professionalism.
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
- Stay organised in a busy and diverse role, understand and meet the needs of students, and address and resolve complaints as they arise.
Person Specification
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rated for our part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Advisor employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. This shows your enthusiasm and willingness to engage, which is exactly what they’re looking for in a Resident Services Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the role and the company right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for providing exceptional customer service shine through. We want to see how you can contribute to creating a positive environment for our students!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the role of a Resident Services Advisor. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Be Professional Yet Approachable: While it's important to maintain professionalism in your written application, don't forget to let your personality come through! We appreciate candidates who can balance being formal with being friendly, just like we do at Hillside House.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Homes for Students
✨Know Your Customer Service Skills
Make sure you can highlight your exceptional customer service skills during the interview. Think of specific examples where you've gone above and beyond to help someone, as this role is all about creating a positive experience for students.
✨Familiarise Yourself with Microsoft Office
Since you'll be using Microsoft Office software, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing communications or administrative tasks.
✨Show Your Team Spirit
This position requires a team player attitude, so come prepared to talk about your experiences working in a team. Share stories that demonstrate your flexibility and how you’ve supported colleagues in achieving common goals.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, like handling a complaint or assisting a student with an inquiry. Practising your responses will help you feel more confident and show that you're ready to tackle challenges head-on.