Resident Experience Coordinator

Homes for Students is one of the UK’s leading providers of student accommodation.

We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on‑site experience while acting as the property’s key digital content creator and social media ambassador.

You will capture, create, and share engaging content across platforms like Instagram and Tik Tok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention.

This role is an extension of our central sales team resource to ensure a strong sales presence at the property.

This role is 40 hours per week, working from 9.00am to 5.30pm Monday to Friday.

• Digital Content Creation & Social Media Management (Digital-First Focus)
• Plan, film, edit, and publish engaging, “influencer” style video and photo content that highlights the property’s lifestyle, amenities, local area, and community events.
• Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
• Manage and grow the property’s local social media channels, ensuring a consistent brand voice and a high level of interaction with current and prospective tenants.
• Plan and explore opportunities to grow the company brand within the city.
• Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
• Resident Experience & Community Building
• Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant.

This role requires flexible hours; some evenings and weekends may be required to maintain engagement with all residents.

• Consult with customers and embed their input to improve and deliver services that meet their needs.
• Monitor resident satisfaction and promote surveys and reviews throughout the year.
• Provide an excellent, customer‑focused sales service to all students and visitors, aiming to create a warm and welcoming environment while maximising all sales opportunities.
• Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
• Deal with local community issues and, when necessary, escalates to the General Manager for intervention.
• Sales & Administrative Support
• Promptly and courteously deal with enquiries from customers and visitors to the property, providing appropriate advice and information via email, website, telephone and in person.
• Conduct viewings as a positive sales presence with the aim to convert enquiries into solid bookings.
• Attend and lead housing fairs and open days, aiming to maximise potential data capture for prospective tenants. Also responsible for attending intake days and departures.
• Carry out general administration and office support, ensuring that databases and spreadsheets are maintained as required.
• What’s on offer
• Generous holiday package of 25 days plus bank holidays, pro‑rated for part‑time colleagues.
• Access to a range of exclusive retail discounts.
• Take your special day off! Enjoy your birthday with a well‑deserved break from work.
• Stay active and eco‑friendly with our cycle‑to‑work scheme.
• Make a difference in the community with 2 charity days per annum.

Homes for Students is an equal‑opportunity employer and a member of Inclusive Employers.

We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

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