Reactive Maintenance Co-Ordinator in Liverpool

Homes for Students is the UK's leading provider of student accommodation. We pride ourselves on delivering excellent service to students, ensuring that their living environments are well-maintained and comfortable. We are currently looking for a highly organised and driven Reactive Maintenance Co-Ordinator to join our team, providing essential support in managing maintenance requests and ensuring that our properties are always in top condition.

Role Overview: As a Reactive Maintenance Co-Ordinator, you will play a crucial role in ensuring that all reactive maintenance requests are handled promptly and efficiently. This role involves coordinating maintenance tasks, liaising with internal teams, contractors, and suppliers, and ensuring that customer service standards are consistently met. You will be responsible for ensuring that any maintenance issues are resolved quickly, with minimal disruption to tenants, and that all parties are kept informed throughout the process. This role requires someone who is highly responsive, organised, and focused on providing outstanding customer service. You will need to be proactive, solution-minded, and able to build strong relationships with both customers and contractors to maintain smooth operations.

Key Responsibilities:

• Manage incoming reactive maintenance requests, ensuring that all issues are addressed promptly.
• Coordinate with contractors, suppliers, and internal teams to schedule and complete maintenance work efficiently.
• Keep tenants and clients informed about the progress of their maintenance requests, ensuring clear communication throughout the process.
• Monitor the status of maintenance tasks to ensure timely resolution and quality of work.
• Maintain accurate records of all maintenance requests and completed work.
• Build strong relationships with tenants, contractors, and suppliers to facilitate smooth service delivery.
• Ensure all work is carried out in compliance with health and safety regulations and company policies.
• Track and report on maintenance performance, identifying areas for improvement and streamlining processes.

Person Specification:

• Previous experience in property management or a similar customer-facing role.
• Excellent customer service skills, with a focus on responsiveness and delivering a high level of service.
• Strong organisational skills, with the ability to manage multiple tasks and priorities efficiently.
• Proven ability to build and maintain strong relationships with customers, contractors, and suppliers.
• Ability to remain calm and focused when managing reactive maintenance requests under pressure.
• Proactive, solution-driven approach to problem-solving.

What We're Looking For:

• A highly responsive, driven individual who is focused on providing outstanding service to both tenants and clients.
• Someone who is organised and can efficiently manage multiple maintenance requests and tasks.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with internal teams and external partners.
• A problem-solver who can identify issues quickly and resolve them efficiently.
• Strong attention to detail and the ability to maintain accurate records of maintenance tasks.

Personal Skills: Proactive, organised, and dedicated to ensuring customer satisfaction at all times.

What's on Offer:

• Generous Holiday Package: 25 days annual leave, plus bank holidays (pro-rated for part-time colleagues), to ensure you can take time to recharge.
• Exclusive Retail Discounts: Access a variety of retail discounts to make your money go further.
• Birthday Leave: Take a day off to celebrate your birthday!
• Cycle-to-Work Scheme: Join our eco-friendly scheme and stay active.
• Charity Days: Take 2 charity days per year to make a difference in your community.

Homes for Students is an equal opportunity employer, committed to fostering diversity and inclusion. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments that you may need during the recruitment process.

If you're a motivated, organised individual with a passion for customer service and property management, we'd love to hear from you! Apply now to join our team and help us maintain the highest standards of service across our student properties.