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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Join Homes for Students, a supportive and inclusive environment dedicated to student welfare.
- Benefits: Enjoy 25 days holiday, retail discounts, birthday leave, and charity days.
- Other info: Opportunities for professional development and a nationally recognised qualification.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic role.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office are essential.
The predicted salary is between 24000 - 30000 £ per year.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Crown Place as a Senior Residence Services Assistant working 40 hours per week, 9.00am to 6.30pm Monday to Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Senior Resident Services Assistant, you will play a vital role in upholding these values and putting students first while managing Resident Services Assistants.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include:
- Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
To succeed in this role, you should possess:
- Excellent IT skills.
- Exceptional customer care abilities.
- Strong communication and interpersonal skills.
- Understanding and meeting the needs of students.
- The ability to stay organised in a busy and diverse role.
- Skilled problem-solving abilities to address and resolve any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What’s on offer:
- Generous holiday package of 25 days, plus bank holidays.
- Access to a range of exclusive retail discounts.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Senior Resident Services Assistant in Nottingham employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Services Assistant in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential future colleagues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Resident Services Assistant in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, especially in a busy environment like student accommodation.
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities outlined in the job description. Highlight your experience with reception support and administrative tasks, and how you can contribute to creating a positive atmosphere for students.
Be Professional Yet Approachable: While it's important to maintain a professional tone, don't forget to let your personality come through. We want to see that you're friendly and approachable, as these traits are key in a role that involves interacting with students and visitors daily.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Homes for Students
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Resident Services Assistant inside out. Familiarise yourself with the key responsibilities and values of Homes for Students. This will help you demonstrate your passion for providing exceptional customer service and how you can contribute to creating a positive environment for students.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will show the interviewers that you embody the helpful and patient attitude they’re looking for.
✨Be Organised and Professional
Since the role involves managing multiple tasks, practice how you would prioritise your workload. During the interview, share your strategies for staying organised in a busy environment. This will reassure them that you can handle the demands of the job without close supervision.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.