At a Glance
- Tasks: Provide exceptional customer service and support to students at Griffon Studios.
- Company: Join Homes for Students, a vibrant and inclusive community.
- Benefits: Enjoy 25 days holiday, retail discounts, and a birthday day off.
- Other info: Flexible hours, charity days, and opportunities for professional development.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Exceptional customer service skills and experience with Microsoft Office.
The predicted salary is between 12 - 15 £ per hour.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Griffon Studios as a Resident Services Assistant working 16 hours per week, Saturday and Sunday. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries. You will also address and resolve any complaints, keeping the environment welcoming.
Person Specification- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Weekend Student Residence Concierge (16h) in London employer: Homes for Students
At Homes for Students, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. With a vibrant work culture centred around integrity and support, we offer generous benefits including a 25-day holiday package, exclusive retail discounts, and opportunities for professional growth through nationally recognised qualifications. Join us at Griffon Studios, where you can make a meaningful impact in the lives of students while enjoying a fulfilling and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Student Residence Concierge (16h) in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Weekend Student Residence Concierge (16h) in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with our values at Homes for Students.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that are most relevant to the Resident Services Assistant role. Mention your experience with Microsoft Office and any previous customer service roles to show us you're a great fit!
Be Professional Yet Approachable:While we want you to be yourself, remember to maintain a professional tone in your written application. Use clear and concise language, and don’t forget to sprinkle in a bit of warmth to reflect the friendly atmosphere we promote at Griffon Studios.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in students' lives!
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. Understanding their commitment to integrity, support, and community will help you align your answers with what they’re looking for. Show them that you’re not just interested in the role, but also in being part of their mission.
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain a welcoming environment.
✨Familiarise Yourself with Microsoft Office
Since the role requires using Microsoft Office software, brush up on your skills before the interview. You might be asked about your proficiency or even given a practical task. Being confident in your abilities will show that you can hit the ground running and support the operations team effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
