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- Tasks: Create unforgettable resident experiences and engage with students through events and social media.
- Company: Join Homes for Students, a leading provider of student accommodation in the UK.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a birthday day off!
- Other info: Flexible hours and opportunities for personal growth in a diverse team.
- Why this job: Be the vibrant heart of student life and make a real impact on your community.
- Qualifications: Strong communication skills and a passion for creating engaging content.
The predicted salary is between 30000 - 40000 £ per year.
Homes for Students is one of the UK’s leading providers of student accommodation.
We are seeking a Senior Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on-site experience, building local partnerships, supporting sales, and acting as the property’s key digital content creator and social media ambassador.
Working alongside the property team you will be a key driver for sales and building partnerships with educational establishments, through Freshers Fair attendance, campus activities and conducting viewings. You will capture, create, and share engaging content across platforms like Instagram and TikTok, transforming resident events into compelling digital narratives to maximise sales and retention. This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
Working Pattern
This role is 40 hours per week, working from 9am to 17:30pm (with flexibility for evenings and weekends).
Major Duties & Responsibilities
- Sales & Administrative Support
- Sales Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence with the aim to convert enquiries into solid bookings.
- Event Attendance: Attend and lead housing fairs and open days aiming to maximise potential data capture for potential tenants. You will also be responsible for attending and running intake days and departures.
- Administration: Carry out general administration and office support, ensuring that databases and spreadsheets are maintained as required.
- Work with educational establishments: Develop active working relationships with accommodation officers, housing teams and international offices across appropriate universities.
- Become the #1 PBSA in the area: Position The Paragon as a preferred accommodation option through presentations, visits and ongoing engagement.
- Partnership Building: Establish direct relationships with student unions, societies and student leaders.
- Content Strategy & Creation: Plan, film, edit, and publish engaging, "influencer" style video and photo content (especially for Instagram and TikTok) that highlights the property's lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform Management: Manage and grow the property's local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant. Note, this role will require you to work flexible hours due to the nature of events held (some evenings and weekends may be required to ensure engagement with all residents).
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services which meet their needs. Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales Focus: Provide an excellent and customer focused sales service to all students and visitors, with the aim of creating a warm and welcoming environment whilst maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and escalations to the General Manager for interventions if required.
Benefits
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues).
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
Senior Residence Experience Coordinator in London employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Residence Experience Coordinator in London
✨Tip Number 1
Get your networking game on! Attend local events, fairs, and meet-ups related to student accommodation. It's a great way to connect with potential employers and show them you're genuinely interested in the industry.
✨Tip Number 2
Show off your social media skills! Create a portfolio of your best digital content, especially if you’ve got experience with platforms like Instagram and TikTok. This will help you stand out as a candidate who can drive engagement and sales.
✨Tip Number 3
Don’t just apply; engage! When you apply through our website, follow up with a friendly email or message. Show your enthusiasm for the role and mention something specific about the company that excites you.
✨Tip Number 4
Be proactive in your approach! Research the company and its competitors, and come prepared with ideas on how you could enhance their resident experience. This shows initiative and that you’re ready to hit the ground running.
We think you need these skills to ace Senior Residence Experience Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject some of your own flair into your words. Remember, this role is all about creating engaging experiences, so show us how you can do that in your application.
Tailor Your Application: Make sure to tailor your application specifically for the Senior Resident Experience Coordinator role. Highlight your relevant experience and skills that align with the job description. We love seeing how your background fits with our mission at Homes for Students!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences. We’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be a part of our vibrant team!
How to prepare for a job interview at Homes for Students
✨Know Your Audience
Before the interview, research Homes for Students and their approach to resident experience. Understand their values and how they engage with students. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Creativity
As a Senior Resident Experience Coordinator, you'll need to create engaging content. Prepare examples of your previous work in digital content creation, especially for platforms like Instagram and TikTok. Bring a portfolio or links to your work to demonstrate your skills.
✨Prepare for Sales Scenarios
Since this role involves sales and partnerships, be ready to discuss your experience in these areas. Think of specific examples where you've successfully converted enquiries into bookings or built relationships with educational institutions. Practice articulating these experiences clearly.
✨Engage with Questions
At the end of the interview, have thoughtful questions prepared. Ask about the team dynamics, upcoming events, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.