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- Tasks: Lead a team to deliver exceptional customer service in student accommodation.
- Company: Homes for Students, the UK's largest independent student accommodation provider.
- Benefits: Generous holiday, retail discounts, birthday off, car leasing, and charity days.
- Why this job: Make a real impact in students' lives while developing your leadership skills.
- Qualifications: Experience in team management and excellent communication skills required.
- Other info: Join a diverse team and enjoy great career growth opportunities.
The predicted salary is between 40000 - 50000 £ per year.
Homes for Students is the UK’s largest independent provider of Student Accommodation. We currently have a vacancy for a Senior General Manager at our Wick Park property in London (E3), working 40 hours a week, 9am to 5.30pm Monday to Friday.
Responsibilities
- The successful candidate will provide strong leadership to ensure we deliver an exceptional customer service through our sales, maintenance, and housekeeping provision.
- You will work closely with the wider business, to support the embedding of our values within your team and ensure that everyone has what they require to do their role to the best of their ability.
- The most exciting time of year is September, when the successful candidate will take ownership of the check in, check out and room turnaround process.
- You will need to have excellent communication skills, as you help support our new intake and manage any customer related or operational issues.
- You will have the support of the wider business and an exceptional area and regional team as you navigate this journey.
- This role involves a wide variety of skillset, but we will be with you every step of the way as we develop you into life with Homes for Students.
Person Specification
- Previous experience of managing a team within a similar role or environment.
- The ability to present and analyse information in an accurate and appropriate format.
- Excellent organisation skills.
- Ability to work in a team, lead, motivate and inspire.
- Excellent IT skills including experience of Microsoft office software.
- Knowledge of health and safety requirements is desirable but not essential.
What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rated for our part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Car leasing scheme to make your commute comfortable and convenient.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Life insurance for added peace of mind.
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
If you feel like this is the role for you, we’d love to hear from you.
Senior General Manager in London employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior General Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Homes for Students on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission, so think about examples from your past that showcase your leadership and customer service skills.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, rehearse answers to common interview questions and be ready to discuss how you handle operational challenges and team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Homes for Students family.
We think you need these skills to ace Senior General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior General Manager role. Highlight your leadership experience and any relevant achievements in customer service, as this is key for us at Homes for Students.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ability to inspire and lead a team!
Showcase Your Communication Skills: Since excellent communication is crucial for this position, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Homes for Students
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Homes for Students and their values. Familiarise yourself with their approach to customer service and how they manage their properties. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Senior General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you motivate and inspire others.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you can handle customer-related issues effectively.
✨Be Organised and Prepared
Given the variety of responsibilities in this role, organisation is key. Bring a notebook with questions you have about the position and the company. Also, prepare to discuss how you manage your time and prioritise tasks, especially during busy periods like check-in season.