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- Tasks: Provide exceptional customer service and support to students at our vibrant accommodation.
- Company: Homes for Students, dedicated to creating a positive environment for students.
- Benefits: Generous holiday package, retail discounts, birthday off, and charity days.
- Other info: Join a diverse team with opportunities for growth and a nationally recognised qualification.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft Office.
The predicted salary is between 13 - 16 £ per hour.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at our Foundry Studios property in Lancaster as a Residence Services Assistant working 34 hours per week, 9:00am - 4:30pm, Monday to Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include:
- Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
To succeed in this role, you should possess:
- Excellent IT skills.
- Exceptional customer care abilities.
- Strong communication and interpersonal skills.
- Understanding and meeting the needs of students.
- The ability to stay organised in a busy and diverse role.
- Skilled problem-solving abilities to address and resolve any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What's on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rated for our part-time colleagues).
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant in Lancaster employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Homes for Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. This shows your enthusiasm and willingness to engage, which is exactly what they’re looking for in a Resident Services Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and AI-powered advice that can give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Resident Services Assistant in Lancaster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, especially in a busy environment like student accommodation.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Resident Services Assistant role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Professional Yet Approachable: While it's important to maintain a professional tone, don't forget to let your personality come through. We want to see that you're friendly and approachable, as these traits are key in creating a warm atmosphere for our students.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Homes for Students
✨Know Your Customer Service Basics
Since the role is all about exceptional customer service, brush up on your customer care skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for helping others and your ability to handle inquiries effectively.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with tasks like providing reception support and handling student queries. This shows that you’re not just interested in the job, but you also understand what it entails.
✨Showcase Your IT Skills
As the job requires proficiency in Microsoft Office and other IT skills, be ready to talk about your experience with these tools. You might even want to mention specific projects or tasks where you used these skills effectively, demonstrating your capability to manage administrative tasks.
✨Prepare for Problem-Solving Scenarios
Think of a few scenarios where you had to solve a problem or handle a complaint. The interviewers may ask you how you would deal with difficult situations, so having a couple of solid examples ready will help you stand out as a skilled problem solver.