At a Glance
- Tasks: Create engaging content and manage social media to enhance resident experience.
- Company: Leading student accommodation provider in the UK with a vibrant culture.
- Benefits: Generous holiday package, retail discounts, birthday off, and charity days.
- Other info: Flexible hours for events and opportunities for community engagement.
- Why this job: Be the heartbeat of student life while showcasing your creativity on social media.
- Qualifications: Experience in digital content creation and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Homes for Students is one of the UK’s leading providers of student accommodation. We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on-site experience while acting as the property’s key digital content creator and social media ambassador. You will capture, create, and share engaging content across platforms like Instagram and TikTok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention. This role is an extension of our central sales team resource to ensure a strong sales presence at the property. This role is 40 hours per week, Monday to Friday.
Major Duties & Responsibilities
- Digital Content Creation & Social Media Management (Digital-First Focus)
- Content Strategy & Creation: Plan, film, edit, and publish engaging, "influencer" style video and photo content (especially for Instagram and TikTok) that highlights the property's lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform Management: Manage and grow the property's local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
- Resident Experience & Community Building
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant. Note, this role will require you to work flexible hours due to the nature of events held (some evenings and weekends may be required to ensure engagement with all residents).
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services which meet their needs. Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales Focus: Provide an excellent and customer focused sales service to all students and visitors, with the aim of creating a warm and welcoming environment whilst maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and escalate accordingly to the General Manager for interventions if required.
- Sales & Administrative Support
- Sales Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence with the aim to convert enquiries into solid bookings.
- Event Attendance: Attend and lead housing fayres and open days aiming to maximise potential data capture for potential tenants. You will also be responsible for attending and running intake days and departures.
- Administration: Carry out general administration and office support, ensuring that databases and spreadsheets are maintained as required.
What’s on offer:
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues).
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you! Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
Resident Experience Coordinator in Guildford employer: Homes for Students
Homes for Students is an exceptional employer, offering a vibrant work culture that prioritises resident engagement and community building. With generous benefits such as a 25-day holiday package, exclusive retail discounts, and opportunities for personal growth through diverse team collaboration, this role as a Resident Experience Coordinator allows you to make a meaningful impact in the lives of students while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Homes for Students. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Homes for Students before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Coordinator in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Homes for Students:Your cover letter is your chance to shine! Tell us why you want to work at Homes for Students specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Homes for Students!
How to prepare for a job interview at Homes for Students
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
