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- Tasks: Lead and support the Summer Reception Team in delivering top-notch customer service.
- Company: Homes for Students, a welcoming and inclusive student accommodation provider.
- Benefits: Gain valuable experience, work in a dynamic environment, and develop leadership skills.
- Other info: Join a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact by creating positive experiences for residents and guests.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Homes for Students are currently seeking a proactive and highly organised Duty Manager to join our student accommodation team for the busy summer period at our The Pepper Mill Property in Edinburgh working 40 hours per week on a rota basis between Monday and Sunday. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys leading a team to deliver outstanding customer service.
As Duty Manager, you will play a key role in supporting and supervising the Summer Reception Team, ensuring the smooth day-to-day operation of the front desk. You will act as a point of escalation for both staff and residents, helping to maintain a welcoming, safe, and efficient environment for all guests.
Key Responsibilities- Supervise, support, and motivate the Summer Reception Team, ensuring high standards of performance and professionalism at all times.
- Coordinate daily reception activities, including distributing tasks and managing workloads effectively across the team.
- Oversee daily banking procedures, ensuring accuracy, compliance, and proper record-keeping.
- Monitor room readiness, working closely with housekeeping and maintenance teams to ensure rooms are prepared to a high standard and on time for arrivals.
- Act as the first point of contact for escalated queries and complaints, resolving issues promptly and professionally.
- Ensure excellent customer service is consistently delivered, creating a positive experience for residents and guests.
- Assist with check-ins, check-outs, bookings, and general reception duties as required.
- Maintain up-to-date knowledge of site operations, policies, and procedures.
- Support the training and onboarding of new summer reception staff.
- Ensure health and safety standards are adhered to at all times.
If you feel that you are the right person, then we would love to hear from you! At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
Duty Manager employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Homes for Students. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Duty Manager, you'll be dealing with residents and guests regularly. Think of examples from your past experiences where you've handled complaints or provided excellent service, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership abilities! Since you'll be supervising the Summer Reception Team, highlight any previous experience where you've led a team or managed tasks. We want to see how you motivate others and ensure high standards are met.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've thrived in fast-paced environments before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Duty Manager role. Share your passion for creating a welcoming environment and how you can motivate a team.
Showcase Your Organisational Skills: As a Duty Manager, organisation is key. In your application, mention specific instances where you've successfully coordinated tasks or managed workloads. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Homes for Students!
How to prepare for a job interview at Homes for Students
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, like supervising the Summer Reception Team and managing daily reception activities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated and supported a team in the past, especially in fast-paced environments. This will show that you're ready to take charge and ensure high standards of performance.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring excellent service. Think of specific situations where you've resolved issues effectively or created positive experiences for customers. This will demonstrate your ability to maintain a welcoming environment and handle escalated queries professionally.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training processes for new staff, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.