At a Glance
- Tasks: Create engaging content and manage social media to enhance resident experiences.
- Company: Join Homes for Students, a leading provider of student accommodation in the UK.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a birthday day off.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be the vibrant voice of student life and make a real impact on your community.
- Qualifications: Experience in digital content creation and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Homes for Students is one of the UK’s leading providers of student accommodation.
We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on‑site experience while acting as the property’s key digital content creator and social media ambassador.
Role: Capture, create, and share engaging content across platforms like Instagram and Tik Tok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention.
This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
This role is 40 hours per week, between Monday to Sunday.
- Major Duties & Responsibilities
- Digital Content Creation & Social Media Management (Digital‑First Focus)
- Content Strategy & Creation: Plan, film, edit, and publish engaging, "influencer" style video and photo content that highlights the property's lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform
Management: Manage and grow the property's local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
- Resident Experience & Community Building
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant.
The role may require flexible hours, including evenings and weekends.
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services that meet their needs.
- Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales
Focus: Provide an excellent and customer‑focused sales service to all students and visitors, creating a warm and welcoming environment while maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and elevate them to the General Manager for interventions if required.
- Sales & Administrative Support
- Sales Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property via email, website, telephone, and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence, aiming to convert enquiries into solid bookings.
- Event Attendance: Attend and lead housing fairs and open days to maximise potential data capture for prospective tenants, and run intake and departure days.
- Administration: Carry out general administration and office support, maintaining databases and spreadsheets as required.
- What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for part‑time colleagues).
- Access to a range of exclusive retail discounts.
- Take your special day off! Enjoy your birthday with a well‑deserved break from work.
- Stay active and eco‑friendly with our cycle‑to‑work scheme.
- Make a difference in the community with two charity days per annum.
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!
Homes for Students is an equal opportunity employer and a member of Inclusive Employers.
We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Homes for Students. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Homes for Students
Don't be shy about reaching out to Homes for Students directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Experience Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Homes for Students and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Homes for Students
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
