At a Glance
- Tasks: Create engaging content and manage social media to enhance resident experience.
- Company: Join Homes for Students, a leading provider of student accommodation in the UK.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a birthday day off.
- Other info: Flexible hours with opportunities for event planning and community engagement.
- Why this job: Be the vibrant voice of student life and make a real impact on your community.
- Qualifications: Passion for social media, creativity, and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Homes for Students is one of the UK’s leading providers of student accommodation.
We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on‑site experience while acting as the property’s key digital content creator and social media ambassador.
You will capture, create, and share engaging content across platforms like Instagram and Tik Tok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention.
This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
This role is 20 hours per week, working from 12.00pm to 5.00pm Tuesday to Friday.
- Major Duties & Responsibilities
- Digital Content Creation & Social Media Management (Digital-First Focus)
- Content Strategy & Creation: Plan, film, edit, and publish engaging, "influencer" style video and photo content (especially for Instagram and Tik Tok) that highlights the property's lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform
Management: Manage and grow the property's local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
- Resident Experience & Community Building
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant.
Note, this role will require you to work flexible hours due to the nature of events held (some evenings and weekends may be required to ensure engagement with all residents).
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services which meet their needs.
- Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales
Focus: Provide an excellent and customer focused sales service to all students and visitors, with the aim of creating a warm and welcoming environment whilst maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and elevate accordingly to the General Manager for interventions if required.
- Sales & Administrative Support
- Sales
Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence with the aim to convert enquiries into solid bookings.
- Event
Attendance: Attend and lead housing fayres and open days aiming to maximise potential data capture for potential tenants.
You will also be responsible for attending and running intake days and departures.
- Administration: Carry out general administration and office support, ensuring that databases and spreadsheets are maintained as required.
- What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for our part time colleagues).
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well‑deserved break from work.
- Stay active and eco‑friendly with our cycle‑to‑work scheme.
- Make a difference in the community with 2 charity days per annum.
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!
Homes for Students is an equal opportunity employer and a member of Inclusive Employers.
We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator in Brentford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Homes for Students and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Resident Experience Coordinator in Brentford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Homes for Students that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Homes for Students.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Homes for Students get a sense of who you are beyond your experience!
How to prepare for a job interview at Homes for Students
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Homes for Students and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
