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For Companies At a Glance
- Tasks: Manage properties, support landlords and tenants, and ensure excellent customer service.
- Company: Homes for Good, Scotland's first social enterprise letting agency.
- Benefits: Join a mission-driven team focused on community impact and personal growth.
- Why this job: Make a difference in people's lives while developing your career in property management.
- Qualifications: Graduate level education and two years' experience in a PRS role required.
- Other info: Dynamic work environment with opportunities for professional development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Homes for Good is Scotland's first social enterprise letting agency, based in Glasgow and operating across nine local authority areas. Managing approximately 550 properties, the agency serves both its own portfolio through an innovative property investment programme and independent landlords. Focused on excellent customer service, Homes for Good prioritizes the needs of landlords and tenants by fostering trust, clear communication, and attention to detail. The agency offers a fully managed service to landlords, including market valuations, tenant screenings, rent payments, and repair management. For tenants, Homes for Good provides property matching, financial guidance, and unique support initiatives, all while reinvesting profits to help tenants create happy and secure homes.
Role Description
We are looking for a dynamic individual to join our team as a Portfolio Manager. In this role you will provide great customer service to your landlords & tenants alike. The key five areas of responsibility for this role are:
- Pre Tenancy Management
- Marketing, valuations and viewings
- Comprehensive tenant checks and application management
- Carrying out detailed property and key inventories
- Managing deposit registration
- Advertising properties on social media
- Managing Landlord and Tenancy Sustainment
- Leading on tenancy agreements and all aspects of tenant responsibilities
- Rent collection and arrears management
- Carrying out visits between 3 and 6 months
- Ensuring the property condition of your portfolio is maintained and exceeds all legal minimum standards.
- Working with a maintenance team while managing essential repairs and compliance within target timescales
- Sustaining high level of landlord and tenant satisfaction through excellent communication
- Deescalating complaints in proactive and forward-thinking way
- End of Tenancy Management
- Leading on all aspects of notice management
- Completing a comprehensive checkout report
- Leading on all aspects of deposit management including disputes
- Carrying out void work assessments and seeing it through to completion
- Promoting good practice for PRS and business development
- Promoting our values and mission to a wider audience and generating new landlord leads
- Keeping up with and implementing up-to-date legislative changes
- Raising awareness of high standards of PRS
- Providing solution to housing pathways and local owners
- Data collection and reporting
- Report on the performance of your portfolio in line with company Vital Signs
- Ensuring accurate record-keeping and complete data collection related to properties, tenants, landlords and portfolio performance across all internal systems
Essential Skills
- Educated to graduate level or equivalent in a relevant subject
- A minimum of two years’ experience in a PRS role
- A PRS letting agency qualification (Letwell/ ARLA/ SafeAgent)
- Hold a full UK driving licence with access to a vehicle for work purposes
- Excellent interpersonal, negotiation and communication skills, both verbally & in writing
- Clear thinker, effective problem solver and effective decision maker
- Ability to identify the priorities your workload dependent on the need of your portfolio & embrace change at short notice when needed
- Proven knowledge & understanding of the private rented housing sector
- Proven track record of achieving individual objectives and contributing to overall team performance
- Proven ability to maintain a non-judgemental attitude
- Demonstrable ability to remain calm in complex scenarios & build positive relationships with your tenants & landlords
- Numerate & IT literate with a good knowledge of Microsoft Office suite
- Willingness to go the extra mile, and to always do the right thing
- Experience managing key performance indicators & ability to coordinate compliance works in line with required deadlines
- Proven experience carrying out and documenting inspections, inventories, check out reports etc
- Experience using SME Professional and floorplan software is desirable though training can be provided
Portfolio Manager employer: Homes for Good
Contact Detail:
Homes for Good Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Manager
✨Tip Number 1
Get to know the company inside out! Research Homes for Good, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Portfolio Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio Manager role. Highlight your experience in property management and customer service, as these are key for us at Homes for Good. Use specific examples that showcase your skills and achievements in the private rented sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for social enterprise and how you align with our mission. Be sure to mention your understanding of landlord and tenant needs, and how you can contribute to fostering trust and communication.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We value clear thinkers who can handle complex scenarios calmly. Share examples of how you've successfully managed complaints or challenges in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Homes for Good
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Homes for Good's mission and values. Understand their approach to customer service and how they manage properties. This will show that you’re genuinely interested in the role and align with their ethos.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management and customer service. Be ready to discuss how you've handled tenant issues or managed landlord relationships, as these are key aspects of the Portfolio Manager role.
✨Ask Smart Questions
Come prepared with thoughtful questions about the company’s operations, challenges they face in the PRS sector, or their future goals. This not only demonstrates your interest but also gives you insight into whether this is the right fit for you.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in complex scenarios. Use examples that showcase your ability to remain calm under pressure and how you’ve successfully navigated difficult situations with tenants or landlords.
