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- Tasks: Manage properties, ensure tenant satisfaction, and promote best practices in the private rented sector.
- Company: Homes for Good, Scotland's first social enterprise letting agency, based in Glasgow.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in property management.
- Qualifications: Graduate level education, PRS experience, and excellent communication skills required.
- Other info: Join a dynamic team focused on creating happy and secure homes for tenants.
The predicted salary is between 36000 - 60000 £ per year.
Homes for Good is Scotland's first social enterprise letting agency, based in Glasgow and operating across nine local authority areas. Managing approximately 550 properties, the agency serves both its own portfolio through an innovative property investment programme and independent landlords. Focused on excellent customer service, Homes for Good prioritizes the needs of landlords and tenants by fostering trust, clear communication, and attention to detail. The agency offers a fully managed service to landlords, including market valuations, tenant screenings, rent payments, and repair management. For tenants, Homes for Good provides property matching, financial guidance, and unique support initiatives, all while reinvesting profits to help tenants create happy and secure homes.
We are looking for a dynamic individual to join our team as a Portfolio Manager. In this role you will provide great customer service to your landlords & tenants alike. The key five areas of responsibility for this role are:
- Pre Tenancy Management
- Marketing, valuations and viewings
- Comprehensive tenant checks and application management
- Carrying out detailed property and key inventories
- Advertising properties on social media
- Managing Landlord and Tenancy Sustainment
- Leading on tenancy agreements and all aspects of tenant responsibilities
- Rent collection and arrears management
- Carrying out visits between 3 and 6 months
- Ensuring the property condition of your portfolio is maintained and exceeds all legal minimum standards
- Working with a maintenance team while managing essential repairs and compliance within target timescales
- Sustaining high level of landlord and tenant satisfaction through excellent communication
- Deescalating complaints in a proactive and forward-thinking way
- End of Tenancy Management
- Leading on all aspects of notice management
- Completing a comprehensive checkout report
- Leading on all aspects of deposit management including disputes
- Carrying out void work assessments and seeing it through to completion
- Promoting good practice for PRS and business development
- Promoting our values and mission to a wider audience and generating new landlord leads
- Keeping up with and implementing up-to-date legislative changes
- Raising awareness of high standards of PRS
- Providing solution to housing pathways and local owners
- Data collection and reporting
- Report on the performance of your portfolio in line with company Vital Signs
- Ensuring accurate record-keeping and complete data collection related to properties, tenants, landlords and portfolio performance across all internal systems
Qualifications
- Educated to graduate level or equivalent in a relevant subject
- A minimum of two years’ experience in a PRS role
- A PRS letting agency qualification (Letwell/ ARLA/ SafeAgent)
- Hold a full UK driving licence with access to a vehicle for work purposes
- Excellent interpersonal, negotiation and communication skills, both verbally & in writing
- Clear thinker, effective problem solver and effective decision maker
- Ability to identify the priorities your workload dependent on the need of your portfolio & embrace change at short notice when needed
- Proven knowledge & understanding of the private rented housing sector
- Proven track record of achieving individual objectives and contributing to overall team performance
- Proven ability to maintain a non-judgemental attitude
- Demonstrable ability to remain calm in complex scenarios & build positive relationships with your tenants & landlords
- Numerate & IT literate with a good knowledge of Microsoft Office suite
- Willingness to go the extra mile, and to always do the right thing
- Experience managing key performance indicators & ability to coordinate compliance works in line with required deadlines
- Proven experience carrying out and documenting inspections, inventories, check out reports etc
- Experience using SME Professional and floorplan software is desirable though training can be provided
Portfolio Manager in Glasgow employer: Homes for Good
Contact Detail:
Homes for Good Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Portfolio Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in property management, customer service, and any relevant qualifications. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Homes for Good through our website and express your interest in the Portfolio Manager position. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of the private rented sector. Be ready to discuss how you would handle tenant relationships and maintain high standards in property management. Confidence is key!
We think you need these skills to ace Portfolio Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portfolio Manager role. Highlight your experience in property management and customer service, as these are key for us at Homes for Good. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about social enterprise and how you align with our mission. Be sure to mention any relevant qualifications or experiences that make you a great fit for the team.
Showcase Your Communication Skills: Since communication is vital in this role, demonstrate your written communication skills throughout your application. Keep it clear, concise, and professional, while still letting your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us you're genuinely interested in joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at Homes for Good
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Homes for Good's mission and values. Understand their approach to customer service and how they manage properties. This will show that you’re genuinely interested in the role and align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management, tenant relations, and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Ask Smart Questions
Come prepared with thoughtful questions about the role and the company. Inquire about their strategies for maintaining landlord and tenant satisfaction or how they handle complaints. This shows your proactive mindset and genuine interest in contributing to their success.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle difficult conversations with landlords or tenants, showcasing your ability to remain calm and professional under pressure.
