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- Tasks: Support applicants in fixing unsafe cladding on residential buildings and ensure smooth funding processes.
- Company: Join a fast-growing national organisation with a strong social purpose.
- Benefits: 33 days annual leave, competitive pension scheme, and a supportive work environment.
- Why this job: Make a real difference in people's lives by ensuring their homes are safe and secure.
- Qualifications: Experience in construction projects and excellent customer service skills required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Birmingham, West Midlands (England), B1 2AX : Bristol, South West England, BS1 6EH : Liverpool, North West England, L3 1BP : Leeds, Yorkshire and the Humber, LS11 9AT : Manchester, North West England, M1 6EU : Newcastle upon Tyne, North East England, NE4 5BZ
As part of the team delivering the Cladding Safety Scheme, you will play a crucial role in supporting applicants to progress their funding applications to fix unsafe cladding on 11m+ blocks of flats. You will be joining our enthusiastic team, who are committed to making a positive change in this sector. This is a great chance to join our fast growing, national organisation in a role that carries real social purpose.
Working in the Operations team alongside Officers, Managers and other Senior Managers you will support the operational delivery of the programme by providing first class support to applicants. You will build your knowledge of systems and process quickly in order to provide quality advice and lead on moving buildings which have a cladding safety issue through the scheme at pace. You will use data to target applicants and stakeholders who are not progressing remediation projects in line with expected timeframes and use initiative and problem-solving skills to remove blockers to progress applications and gather in intelligence to enable escalation when needed.
As well as building relationships within the Operations and wider CSS team you will liaise closely with stakeholders and the service administrator who deliver the frontline processes in order to provide the best outcomes for leaseholders and residents.
Utilising your commitment to deliver excellent customer service, you will ensure the more complex remediation projects progress through the programme at pace, meeting ambitious targets and providing efficient applicant support to keep things on track. You will benefit from some construction project experience to enable you to impact risks whilst buildings are on site. You do not need to necessarily hold a technical qualification but will be able to demonstrate how you have worked across a range of construction projects and been able to unblock risks making informed and early decisions.
You will be happy working in a role with a large volume of applications where the tasks vary and pace is critical to our success. You will have a good eye for detail and be looking to build a strong understanding of how you can work with stakeholders to resolve issues and meet challenging targets. You will enjoy interacting with third parties, such as applicants, gathering important data and feedback to help us manage our programme and funding.
You will also enjoy working in an innovative and engaging way, be flexible and use your people skills to negotiate and persuade where appropriate and able to have difficult conversations to help find solutions. You will have a positive outlook, enjoy a challenge, be open to learning and want to help applicants to the Cladding Safety Scheme get their buildings fixed for the benefit of their residents to feel safe in their home.
You will be comfortable following set processes and in using a range of IT systems, picking up the how through basic training and self-reference to user guides. You will be confident in using Microsoft tools such as Outlook and Excel to maximise your productivity.
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include: Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory.
Senior Manager Technical Operations in Newcastle upon Tyne employer: HOMES ENGLAND.
Contact Detail:
HOMES ENGLAND. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Technical Operations in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission, especially around the Cladding Safety Scheme, so you can show how your skills align with their goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past projects. Use real examples to demonstrate your ability to unblock issues and keep things moving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our enthusiastic team making a positive change.
We think you need these skills to ace Senior Manager Technical Operations in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can support our mission in the Cladding Safety Scheme, so don’t hold back on showcasing relevant skills and experiences!
Showcase Your Problem-Solving Skills: Since this role involves unblocking issues and progressing applications, share examples of how you've tackled challenges in the past. We love seeing initiative and creativity in problem-solving, so let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if needed to make it easy for us to read through your qualifications.
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HOMES ENGLAND.
✨Know the Cladding Safety Scheme Inside Out
Before your interview, make sure you thoroughly understand the Cladding Safety Scheme and its objectives. Familiarise yourself with the key challenges applicants face and think about how your experience can help address these issues.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully navigated complex projects or unblocked risks in construction. Highlight your initiative and how you used data to drive progress, as this will resonate well with the role's requirements.
✨Build Rapport with Stakeholders
Demonstrate your people skills by sharing experiences where you've effectively built relationships with stakeholders. Discuss how you’ve managed difficult conversations and negotiated solutions, as this is crucial for supporting applicants and ensuring smooth operations.
✨Be Ready to Discuss IT Proficiency
Since the role involves using various IT systems, be ready to talk about your experience with Microsoft tools like Outlook and Excel. Share how you've used these tools to enhance productivity and manage large volumes of applications efficiently.