Interviews will take place week commencing: 20/07/2026
Overview
We’re looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, you’ll provide support to colleagues, resolving incidents and service requests across a range of technologies. You’ll support users both remotely and face to face, ensuring every interaction is professional, clear, and customer focused.
You’ll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. You’ll help ensure issues are resolved efficiently, users are kept informed, and service management processes are consistently followed.
This role is a great opportunity to build your technical skills and learn more about how IT services are managed. You’ll get hands‑on experience with different end‑user technologies, pick up best practices for delivering Digital support, and be part of a positive, customer‑focused team. You’ll work closely with experienced colleagues and team leaders who will support and guide you as you grow and develop your career.
Above all, you’ll put people first—building trust, confidence, and positive working relationships by delivering reliable, friendly, and effective digital support.
Qualifications
You have a genuine interest in IT and supporting people, with some hands‑on experience or working knowledge of Windows 11 and Microsoft 365. Any exposure to technologies such as Microsoft Teams, Azure Active Directory, Intune, or Microsoft Surface devices would be beneficial, and experience with macOS or iPhone devices is an advantage but not essential.
Experience using a service management or ticketing tool (such as ServiceNow or similar) is desirable, along with a willingness to learn and work towards relevant certifications.
You’re a strong communicator, able to explain technical issues in a clear, friendly, and non-technical way. You enjoy working as part of a team, stay calm under pressure, and take pride in delivering a positive customer experience.
Benefits
As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.
Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.
Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy.
If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.
If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.
Legal
You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.
Associate End User Computing Engineer in Newcastle upon Tyne employer: Homes England
Homes England is an exceptional employer, offering a dynamic work environment in Newcastle upon Tyne where innovation meets collaboration. With a strong commitment to hybrid working, competitive salaries, and comprehensive benefits, employees are empowered to grow professionally while contributing to meaningful AI initiatives that align with the agency's goals. The supportive culture fosters teamwork and encourages continuous learning, making it an ideal place for those looking to make a significant impact in the field of artificial intelligence.
