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- Tasks: Lead and enhance CRM systems for effective market engagement and data management.
- Company: Join Homes England, the UK government’s housing and regeneration agency.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and hybrid working options.
- Other info: Be part of a diverse community focused on high-quality market engagement.
- Why this job: Make a real impact by improving data-driven engagement in a collaborative environment.
- Qualifications: Experience in managing CRM systems and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Manager – Market Engagement Systems and Data plays a central role in how Homes England and the National Housing Bank manage, understand and use market engagement data. You will be the business owner and subject matter lead for Homes England’s Customer Relationship Management (CRM) system, responsible for its day‑to‑day operation, development and long‑term evolution. The role ensures that market engagement systems are robust, well‑used and aligned with how the organisation works in practice.
Working within the Market Engagement team, you will support colleagues across the Agency to use CRM confidently and consistently, embedding it as the single source of truth for partner engagement. You will lead activity to improve data quality, governance and integration, working closely with Digital, Data and Analysis teams to ensure systems support insight, reporting and decision making. This is a varied role that combines hands‑on system leadership with strategic improvement, from troubleshooting and user support through to shaping future system development. You will play a critical part in ensuring Homes England’s engagement with partners is data‑driven, intelligence‑led and future‑focused.
You’ll bring strong experience of managing and developing CRM systems, ideally within a complex or multi‑user organisation, and be motivated by making systems and data better for users to support stakeholder engagement. You will be confident supporting colleagues to adopt systems and data to manage relationships, improving consistency, quality and confidence across teams. You will be comfortable working with digital and data specialists, you’ll be experienced in system integration, data management and governance, and able to translate business and engagement needs into clear, practical solutions. You’ll combine strong problem‑solving skills with excellent stakeholder management, able to build trusted relationships and influence behaviour change. Organised, collaborative and detail‑focused, you’ll thrive in a public‑sector or regulated environment and be motivated by the opportunity to improve how Homes England uses systems and data to support high‑quality market engagement.
Homes England is the UK government’s housing and regeneration agency.
What we offer:
- Competitive salary and 33 days annual leave
- 50/50 hybrid working
- Membership of the Homes and Communities Agency Pension Scheme
- Employee assistance programme, healthcare plans and financial wellbeing support
- Access to network groups and salary‑matching professional membership support
Our community is geographically diverse and we work to a 50/50 office/home‑based model, creating collaborative environments.
You will be required to have the Right to Work in the UK and Homes England does not offer visa sponsorship. Proof of Right to Work must be provided if you are shortlisted for interview.
Manager - Market Engagement Systems and Data employer: Homes England
Contact Detail:
Homes England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Market Engagement Systems and Data
✨Tip Number 1
Get to know the company inside out! Research Homes England and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience with CRM systems aligns with the job description. Practise articulating your problem-solving skills and how you've influenced behaviour change in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Manager - Market Engagement Systems and Data
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM systems and data management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially related to system integration or data governance. We love seeing candidates who can think on their feet and come up with practical solutions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and avoid jargon unless it's relevant. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Homes England
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially how they apply to market engagement. Familiarise yourself with Homes England’s current system and be ready to discuss how you can enhance its operation and user experience.
✨Showcase Your Data Skills
Prepare examples that highlight your experience with data management and governance. Be ready to explain how you've improved data quality in previous roles and how you can ensure that the CRM becomes a reliable source of truth for partner engagement.
✨Demonstrate Stakeholder Management
Think of instances where you’ve successfully influenced behaviour change among colleagues or stakeholders. Be prepared to share these stories, focusing on how you built trust and encouraged the adoption of new systems or processes.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that may require you to troubleshoot common CRM issues or improve system integration. Practise articulating your thought process and solutions clearly, as this will showcase your hands-on leadership skills.