A bit about the role
Working in a team led by Katie Dawson, our Assistant Director Control Environment, the Continuous Improvement Senior Manager will play a critical role in facilitating the delivery of tangible improvements to processes and ways of working across Homes England. You will be joining our small, newly formed team committed to enhancing continuous improvement culture and making positive change to how our internal and external services are delivered.
We have established a continuous improvement framework rooted in the kaizen concept of continual small‑scale change, to help us deliver rapid solutions. This is a rare chance to deliver hands‑on tactical improvements that improve day‑to‑day operations, enhancing colleague satisfaction and contributing to the strategic goals of the Agency by improving efficiency and effectiveness.
Working with colleagues from across all Homes England disciplines you will ensure efficient, consistent and effective services are delivered and have the opportunity to build and grow the continuous improvement culture and mindset across Homes England.
The role will work with stakeholders of all grades from across all areas of delivery, facing and corporate functions. There are lots of ambitious projects to get involved with and this is an excellent opportunity to enhance day‑to‑day delivery through bringing innovative solutions to the table.
Responsibilities
You will support a multitude of stakeholders, identifying and implementing rapid improvement opportunities across the Agency. You will conduct facilitation discussions and workshops to root cause problems, and develop guidance, templates, and deliver on multiple improvement initiatives concurrently as lead delivery or support and facilitation.
You will manage colleagues, drive work to completion, communicate effectively, and collaborate inclusively. You will guide colleagues through the CI framework to realise benefits and manage stakeholder engagement at senior levels, shaping discussions with a good understanding of the commercial and operational impact of our work.
Qualifications
• Comfortable working with a variety of stakeholders and leading improvement initiatives.
• Inquisitive, can‑do mindset with exceptional engagement and influencing skills.
• Proficient facilitation and workshop skills to uncover root causes and co‑create solutions.
• Ability to manage multiple projects concurrently and influence senior stakeholders.
• Proven communicator, collaborative team member, and inclusive in approach.
Benefits
Competitive salary and 33 days annual leave, 50/50 hybrid working model, membership of the Homes and Communities Agency Pension Scheme, access to employee assistance programme, healthcare plans, financial wellbeing support, discounts, and professional body membership sponsorship.
Legal & Right to Work
You will be required to have the Right to Work in the UK. Homes England does not offer visa sponsorship. If shortlisted, proof of Right to Work will be required.
Equality, Diversity & Inclusion
Our people remain at the heart of everything we do. We are committed to building an Agency that reflects the diverse communities we serve, and champion inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025.
