End User Tech Support Engineer – Hybrid London

Location: London, 10 South Colonnade, Canary Wharf, London, E14 4PU

A bit about the role... We’re looking for a passionate and proactive End User Computing Engineer to join our Digital Service Desk team. As part of a collaborative, highly skilled group, you’ll play a key role in delivering exceptional digital support and driving improvements that enhance our colleagues’ everyday digital experience.

In this role, you will provide high-quality technical support to colleagues, ensuring they can use digital tools effectively to carry out their work. You’ll be responsible for diagnosing and resolving end user computing issues, escalating them when necessary to ensure timely resolution. You will support device management, software deployment, and the smooth operation of a variety of end user technologies. As part of your responsibilities, you’ll help identify any system or process weaknesses and contribute to long-term, sustainable solutions that strengthen our digital environment.

A bit about you… You’ll have experience working in digital support and feel confident helping colleagues with their everyday technology needs. You’ll also have a genuine interest in technology, enjoy learning new systems, and be keen to help improve the digital services we provide. You’ll use your strong analytical skills to investigate issues, understand what’s causing them, and spot any patterns. You’ll be able to explain technical information in a clear, simple way that colleagues across the organisation can easily understand.

You’ll work in a proactive and collaborative way, taking part in team meetings, projects, and daily service improvements. You’ll be committed to finding better ways of working, helping to improve processes, and supporting a positive digital experience for everyone.

Who are we? Homes England: The Housing and Regeneration Agency. We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer... As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.

We’re a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities. Our people remain at the heart of everything we do, and we’re committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country.

You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.